How AI improves agent experiences in retail

Brands and retailers often struggle to effectively deliver outstanding customer service experiences while also taking care of their agents. As customers demand more speed and personalization, retail customer service representatives are getting burnt out.

But…

• What if there was a way to automate much of the day-to-day urgency to help agents focus on higher-touch interactions that add to the business’ bottom line, and are ultimately more satisfying?
• What if your agent had an all-knowing assistant that would bring knowledge to them in a snap?
• What if your agents could solve customer issues in seconds without sacrificing quality?
• What if you could free your agents to focus on more strategic interactions that generate revenue and enhance brand loyalty?
• With artificial intelligence, this is all now possible.

Using AI-driven automation and self-service contact center tools, agents are well-positioned to support retail growth and meet increasing customer expectations for faster, more satisfying service interactions.

Download this ebook to explore the two key roles of AI in enabling retail customer service agents to boost CSAT, save costs, drive revenue, and build deeper relationships with customers.