customer stories
Empowering Exceptional Service Through AI Innovation.
USE CASE
Service & Support
INDUSTRY
Government & Education
KEY METRIC
customer stories
Empowering Exceptional Service Through AI Innovation.
USE CASE
INDUSTRY
KEY METRIC
Ninefold powers customer service for a network of pest control companies, supporting around 40,000 active customers. It acts as a centralized hub for operations while allowing its partners to deliver services locally.
Kelly Kirkham Director, Operations, Ninefold
Ninefold adopted the Talkdesk AI-powered customer experience automation platform—transforming its approach from reactive support to proactive service management.
With automation, intelligent routing, and real-time insights now embedded into daily workflows, Ninefold saw immediate results. Talkdesk Copilot™ boosted agent productivity by 30%, while Workforce Management™ brought clarity to staffing, saving $25,000 through voluntary time off. Backed by Customer Experience Analytics™, Ninefold gained deep visibility into customer sentiment and service performance—leading to satisfaction scores as high as 4.9 out of 5 and 93% of interactions leaving customers feeling positive.
