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É o fim da experiência do cliente tal como a conhecemos

By Tiago Paiva

Veja as últimas novidades.

Will AI replace people in customer service? Not anytime soon. Here’s why.

Tendências nos contact centers

Will AI replace people in customer service? Not anytime soon. Here’s why.

By Gene Marks

Travel customer experience: What it is and why it matters

Hotelaria e Viagens

Travel customer experience: What it is and why it matters

Celia Cerdeira

Por Celia Cerdeira

AI holiday shopping 2025: 75% of consumers will use AI to find deals

Comércio a Retalho e Bens de Consumo

AI holiday shopping 2025: 75% of consumers will use AI to find deals

Michael Klein Speaker

By Michael Klein

Celebrating the CX Innovators winners shaping customer experience

Suporte Personalizado

Celebrating the CX Innovators winners shaping customer experience

Amy Payne

By Amy Payne

AI agents for insurance: Redefining efficiency, experience, and scale

Serviços Financeiros e Seguros

AI agents for insurance: Redefining efficiency, experience, and scale

Rahul Kumar

By Rahul Kumar

Customer Experience Automation (CXA) for healthcare: Standardize, centralize, automate

Saúde e ciências da vida

Customer Experience Automation (CXA) for healthcare: Standardize, centralize, automate

Patty Hayward

By Patty Hayward

Small business customer service: Strategies for success

Tendências nos contact centers

Small business customer service: Strategies for success

Celia Cerdeira

Por Celia Cerdeira

Copilot: From agent assist to agent empowerment

CXA

Copilot: From agent assist to agent empowerment

Pedro Andrade Partner Tech Connect

Por Pedro Andrade

3 customer service reports every small business should be using

Tendências nos contact centers

3 customer service reports every small business should be using

By Gene Marks

Why modernizing customer experience is really about people

Suporte Personalizado

Why modernizing customer experience is really about people

Carlo Bileci Speaker

By Carlo Bileci Jr.

Conversational AI datasets to power agent performance

Technology and Innovation

Conversational AI datasets to power agent performance

By Aravind Ganapathiraju

Customer experience in SaaS: Strategies for CX improvement

Tendências nos contact centers

Customer experience in SaaS: Strategies for CX improvement

Celia Cerdeira

Por Celia Cerdeira

CXA

Experiência do cliente. Automatizada.

Building a secure AI agent: Combining LLM guardrails with traditional data protection

Technology and Innovation

Building a secure AI agent: Combining LLM guardrails with traditional data protection

By Yunjing Ma

5 CX shifts happening faster than you think

CXA

5 CX shifts happening faster than you think

Celia Cerdeira

Por Celia Cerdeira

10 strategies to transform CX into business growth

Suporte Personalizado

10 strategies to transform CX into business growth

Chris Hone Speaker

By Chris Hone

What is multi-agent orchestration? An overview

CXA

What is multi-agent orchestration? An overview

By Toussaint Celestin

What is sentiment analysis, and how can it improve customer experience?

Inteligência Artificial

What is sentiment analysis, and how can it improve customer experience?

By Kevin McNulty

Customer data management (CDM): 10 best practices

Tendências nos contact centers

Customer data management (CDM): 10 best practices

Celia Cerdeira

Por Celia Cerdeira

5 trends redefining contact center KPIs

Tendências nos contact centers

5 trends redefining contact center KPIs

By Chris Swansiger

Insurance customer experience: Strategies for success

Serviços Financeiros e Seguros

Insurance customer experience: Strategies for success

Celia Cerdeira

Por Celia Cerdeira

Customer experience in healthcare: How to improve patient satisfaction

Saúde e ciências da vida

Customer experience in healthcare: How to improve patient satisfaction

Celia Cerdeira

Por Celia Cerdeira

Small businesses: Want to provide first-class customer service? Follow these 6 rules

Tendências nos contact centers

Small businesses: Want to provide first-class customer service? Follow these 6 rules

By Gene Marks

Customer Experience Automation (CXA) in B2B SaaS starts with a data cloud

CXA

Customer Experience Automation (CXA) in B2B SaaS starts with a data cloud

By Munil Shah

A sua estratégia de automação está a enganá-lo

CXA

A sua estratégia de automação está a enganá-lo

Pedro Andrade Partner Tech Connect

Por Pedro Andrade