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É o fim da experiência do cliente tal como a conhecemos

By Tiago Paiva

LER MAIS

Veja as últimas novidades.

Tendências nos contact centers

Will AI replace people in customer service? Not anytime soon. Here’s why.

By Gene Marks

Nov 6, 2025

Hotelaria e Viagens

Travel customer experience (CX): What it is and why it matters

By Celia Cerdeira

Nov 5, 2025

Comércio a Retalho e Bens de Consumo

AI holiday shopping 2025: 75% of consumers will use AI to find deals

By Michael Klein

Oct 30, 2025

Suporte Personalizado

Celebrating the CX Innovators winners shaping customer experience

By Amy Payne

Oct 30, 2025

Serviços Financeiros e Seguros

AI agents for insurance: Redefining efficiency, experience, and scale

By Rahul Kumar

Oct 27, 2025

Saúde e ciências da vida

Customer Experience Automation (CXA) for healthcare: Standardize, centralize, automate

By Patty Hayward

Oct 24, 2025

Tendências nos contact centers

Small business customer service: Strategies for success

By Celia Cerdeira

Oct 22, 2025

CXA

Copilot: From agent assist to agent empowerment

By Pedro Andrade

Oct 21, 2025

Tendências nos contact centers

3 customer service reports every small business should be using

By Gene Marks

Oct 16, 2025

Suporte Personalizado

Why modernizing customer experience is really about people

By Carlo Bileci Jr.

Oct 14, 2025

Technology and Innovation

Conversational AI datasets to power agent performance

By Aravind Ganapathiraju

Oct 13, 2025

Tendências nos contact centers

Customer experience in SaaS: Strategies for CX improvement

By Celia Cerdeira

Oct 8, 2025

CXA

Experiência do cliente. Automatizada.

SABER MAIS

Technology and Innovation

Building a secure AI agent: Combining LLM guardrails with traditional data protection

By Yunjing Ma

Oct 7, 2025

CXA

5 CX shifts happening faster than you think

By Celia Cerdeira

Oct 2, 2025

Suporte Personalizado

10 strategies to transform CX into business growth

By Chris Hone

Sep 25, 2025

CXA

What is multi-agent orchestration? An overview

By Toussaint Celestin

Aug 22, 2025

Inteligência Artificial

What is sentiment analysis, and how can it improve customer experience?

By Kevin McNulty

Aug 19, 2025

Tendências nos contact centers

Customer data management (CDM): 10 best practices

By Celia Cerdeira

Aug 14, 2025

Tendências nos contact centers

5 trends redefining contact center KPIs

By Chris Swansiger

Aug 13, 2025

Serviços Financeiros e Seguros

Insurance customer experience: Strategies for success

By Celia Cerdeira

Aug 8, 2025

Saúde e ciências da vida

Customer experience in healthcare: How to improve patient satisfaction

By Celia Cerdeira

Aug 5, 2025

Tendências nos contact centers

Small businesses: Want to provide first-class customer service? Follow these 6 rules

By Gene Marks

Jul 31, 2025

CXA

Customer Experience Automation (CXA) in B2B SaaS starts with a data cloud

By Munil Shah

Jul 29, 2025

CXA

A sua estratégia de automação está a enganá-lo

By Pedro Andrade

Jul 18, 2025

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Talkdesk Blog

É o fim da experiência do cliente tal como a conhecemos

Veja as últimas novidades.

Will AI replace people in customer service? Not anytime soon. Here’s why.

Travel customer experience (CX): What it is and why it matters

AI holiday shopping 2025: 75% of consumers will use AI to find deals

Celebrating the CX Innovators winners shaping customer experience

AI agents for insurance: Redefining efficiency, experience, and scale

Customer Experience Automation (CXA) for healthcare: Standardize, centralize, automate

Small business customer service: Strategies for success

Copilot: From agent assist to agent empowerment

3 customer service reports every small business should be using

Why modernizing customer experience is really about people

Conversational AI datasets to power agent performance

Customer experience in SaaS: Strategies for CX improvement

Experiência do cliente. Automatizada.

Building a secure AI agent: Combining LLM guardrails with traditional data protection

5 CX shifts happening faster than you think

10 strategies to transform CX into business growth

What is multi-agent orchestration? An overview

What is sentiment analysis, and how can it improve customer experience?

Customer data management (CDM): 10 best practices

5 trends redefining contact center KPIs

Insurance customer experience: Strategies for success

Customer experience in healthcare: How to improve patient satisfaction

Small businesses: Want to provide first-class customer service? Follow these 6 rules

Customer Experience Automation (CXA) in B2B SaaS starts with a data cloud

A sua estratégia de automação está a enganá-lo