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TALKDESK BLOG

It’s the end of CX as we know it

Por Tiago Paiva

Tiago Deep Purple

Veja as últimas novidades.

11 ways to improve customer experience (CX)

Tendências nos contact centers

11 ways to improve customer experience (CX)

Celia Cerdeira

Por Celia Cerdeira

It’s the end of CX as we know it

Inteligência Artificial

It’s the end of CX as we know it

Tiago Paiva, Talkdesk CEO & Founder

Por Tiago Paiva

Contact center management: Skills, tips, and strategies for success

Tendências nos contact centers

Contact center management: Skills, tips, and strategies for success

Celia Cerdeira

Por Celia Cerdeira

How AI is reshaping healthcare’s front door

Saúde e ciências da vida

How AI is reshaping healthcare’s front door

Patty Hayward

By Patty Hayward

How AI agents elevate—not eliminate—contact center agents

Inteligência Artificial

How AI agents elevate—not eliminate—contact center agents

By Toussaint Celestin

Are your contact center KPIs outdated?

Tendências nos contact centers

Are your contact center KPIs outdated?

By Clayton Lougée

How to improve customer service: A step-by-step guide

Tendências nos contact centers

How to improve customer service: A step-by-step guide

Celia Cerdeira

Por Celia Cerdeira

Top 5 takeaways for successful change management in healthcare

Suporte Personalizado

Top 5 takeaways for successful change management in healthcare

Mitch Mann Purple

By Mitch Mann

Closing the CX gap with AI for on-premises contact centers

Inteligência Artificial

Closing the CX gap with AI for on-premises contact centers

Antonio Veloso Purple

By António Veloso

A guide to contact center quality assurance

Tendências nos contact centers

A guide to contact center quality assurance

Celia Cerdeira

Por Celia Cerdeira

Retail's next CX frontier: From contact center efficiency to intelligent experience hubs

Comércio a Retalho e Bens de Consumo

Retail's next CX frontier: From contact center efficiency to intelligent experience hubs

Michael Klein Speaker

By Michael Klein

Contact center analytics: The ultimate guide

Tendências nos contact centers

Contact center analytics: The ultimate guide

Celia Cerdeira

Por Celia Cerdeira

Inteligência Artificial

Experiência do cliente. A better way.

First call resolution (FCR): What it is and how to improve it

Tendências nos contact centers

First call resolution (FCR): What it is and how to improve it

Celia Cerdeira

Por Celia Cerdeira

What is customer service automation and how does it work?

Tendências nos contact centers

What is customer service automation and how does it work?

Celia Cerdeira

Por Celia Cerdeira

Unlocking enterprise-level CX for small businesses

Liderança

Unlocking enterprise-level CX for small businesses

Tiago Paiva, Talkdesk CEO & Founder

Por Tiago Paiva

What are AI agentic workflows? A comprehensive guide

Inteligência Artificial

What are AI agentic workflows? A comprehensive guide

By Toussaint Celestin

What is a virtual contact center?

Tendências nos contact centers

What is a virtual contact center?

Celia Cerdeira

Por Celia Cerdeira

Omnichannel customer journey: The ultimate guide

Tendências nos contact centers

Omnichannel customer journey: The ultimate guide

Celia Cerdeira

Por Celia Cerdeira

AI in customer service: The ultimate guide

Inteligência Artificial

AI in customer service: The ultimate guide

Celia Cerdeira

Por Celia Cerdeira

Hyper-personalized banking client experiences—the AI revolution you can’t miss

Serviços Financeiros e Seguros

Hyper-personalized banking client experiences—the AI revolution you can’t miss

Rahul Kumar

By Rahul Kumar