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É o fim da experiência do cliente tal como a conhecemos

By Tiago Paiva

LER MAIS

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Technology and Innovation

Conversational AI datasets to power agent performance

By Aravind Ganapathiraju

Tendências nos contact centers

Customer experience in SaaS: Strategies for CX improvement

Por Celia Cerdeira

Technology and Innovation

Building a secure AI agent: Combining LLM guardrails with traditional data protection

By Yunjing Ma

CXA

5 CX shifts happening faster than you think

Por Celia Cerdeira

Suporte Personalizado

10 strategies to transform CX into business growth

By Chris Hone

Sep 25, 2025

CXA

What is multi-agent orchestration? An overview

By Toussaint Celestin

Inteligência Artificial

What is sentiment analysis, and how can it improve customer experience?

By Kevin McNulty

Tendências nos contact centers

Customer data management (CDM): 10 best practices

Por Celia Cerdeira

Aug 14, 2025

Tendências nos contact centers

5 trends redefining contact center KPIs

By Chris Swansiger

Serviços Financeiros e Seguros

Insurance customer experience: Strategies for success

Por Celia Cerdeira

Aug 8, 2025

Saúde e ciências da vida

Customer experience in healthcare: How to improve patient satisfaction

Por Celia Cerdeira

Aug 5, 2025

Tendências nos contact centers

Small businesses: Want to provide first-class customer service? Follow these 6 rules

By Gene Marks

Jul 31, 2025

CXA

Experiência do cliente. Automatizada.

SABER MAIS

CXA

Customer Experience Automation (CXA) in B2B SaaS starts with a data cloud

By Munil Shah

CXA

A sua estratégia de automação está a enganá-lo

Por Pedro Andrade

Jul 18, 2025

Comércio a Retalho e Bens de Consumo

Experiência do cliente no comércio a retalho: estratégias de melhoria

Por Celia Cerdeira

Banca

Guia da experiência do cliente (CX) bancário: estratégias e oportunidades de otimização

Por Celia Cerdeira

Tendências nos contact centers

Análise de voz para contact center: um guia completo

Por Celia Cerdeira

CXA

Customer Experience Automation (CXA): The definitive guide

By Toussaint Celestin

Jul 15, 2025

Comércio a Retalho e Bens de Consumo

Christmas in July: Why retailers need to start holiday prep now

By Michael Klein

CXA

More tools won’t fix CX, smarter coordination will

By Munil Shah

Jul 1, 2025

Tendências nos contact centers

What is contact center software and how does it work?

Por Celia Cerdeira

Inteligência Artificial

What is a virtual agent? A comprehensive guide

Por Celia Cerdeira

25de junho de 2025

Hotelaria e Viagens

When travel hits turbulence, CX takes off

By Michael Klein

CXA

The end of monolithic AI: Here's why you really need a multi-agent architecture

Por Pedro Andrade

Jun 17, 2025

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Talkdesk Blog

É o fim da experiência do cliente tal como a conhecemos

Veja as últimas novidades.

Conversational AI datasets to power agent performance

Customer experience in SaaS: Strategies for CX improvement

Building a secure AI agent: Combining LLM guardrails with traditional data protection

5 CX shifts happening faster than you think

10 strategies to transform CX into business growth

What is multi-agent orchestration? An overview

What is sentiment analysis, and how can it improve customer experience?

Customer data management (CDM): 10 best practices

5 trends redefining contact center KPIs

Insurance customer experience: Strategies for success

Customer experience in healthcare: How to improve patient satisfaction

Small businesses: Want to provide first-class customer service? Follow these 6 rules

Experiência do cliente. Automatizada.

Customer Experience Automation (CXA) in B2B SaaS starts with a data cloud

A sua estratégia de automação está a enganá-lo

Experiência do cliente no comércio a retalho: estratégias de melhoria

Guia da experiência do cliente (CX) bancário: estratégias e oportunidades de otimização

Análise de voz para contact center: um guia completo

Customer Experience Automation (CXA): The definitive guide

Christmas in July: Why retailers need to start holiday prep now

More tools won’t fix CX, smarter coordination will

What is contact center software and how does it work?

What is a virtual agent? A comprehensive guide

When travel hits turbulence, CX takes off

The end of monolithic AI: Here's why you really need a multi-agent architecture