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É o fim da CX tal como a conhecemos

Por Tiago Paiva

Tiago Deep Purple

Veja as últimas novidades.

Christmas in July: Why retailers need to start holiday prep now

Comércio a Retalho e Bens de Consumo

Christmas in July: Why retailers need to start holiday prep now

Michael Klein Speaker

By Michael Klein

More tools won’t fix CX, smarter coordination will

Inteligência Artificial

More tools won’t fix CX, smarter coordination will

By Munil Shah

What is a virtual agent? A comprehensive guide

Inteligência Artificial

What is a virtual agent? A comprehensive guide

Celia Cerdeira

Por Celia Cerdeira

25de junho de 2025

When travel hits turbulence, CX takes off

Hotelaria e Viagens

When travel hits turbulence, CX takes off

Michael Klein Speaker

By Michael Klein

The end of monolithic AI: Here's why you really need a multi-agent architecture

Inteligência Artificial

The end of monolithic AI: Here's why you really need a multi-agent architecture

Pedro Andrade Partner Tech Connect

Por Pedro Andrade

11 ways to improve customer experience (CX)

Tendências nos contact centers

11 ways to improve customer experience (CX)

Celia Cerdeira

Por Celia Cerdeira

É o fim da CX tal como a conhecemos

Inteligência Artificial

É o fim da CX tal como a conhecemos

Tiago Paiva, Talkdesk CEO & Founder

Por Tiago Paiva

Contact center management: Skills, tips, and strategies for success

Tendências nos contact centers

Contact center management: Skills, tips, and strategies for success

Celia Cerdeira

Por Celia Cerdeira

How AI is reshaping healthcare’s front door

Saúde e ciências da vida

How AI is reshaping healthcare’s front door

Patty Hayward

By Patty Hayward

How AI agents elevate—not eliminate—contact center agents

Inteligência Artificial

How AI agents elevate—not eliminate—contact center agents

By Toussaint Celestin

Are your contact center KPIs outdated?

Tendências nos contact centers

Are your contact center KPIs outdated?

By Clayton Lougée

How to improve customer service: A step-by-step guide

Tendências nos contact centers

How to improve customer service: A step-by-step guide

Celia Cerdeira

Por Celia Cerdeira

Inteligência Artificial

Experiência do cliente. A better way.

Top 5 takeaways for successful change management in healthcare

Suporte Personalizado

Top 5 takeaways for successful change management in healthcare

Mitch Mann Purple

By Mitch Mann

Closing the CX gap with AI for on-premises contact centers

Inteligência Artificial

Closing the CX gap with AI for on-premises contact centers

Antonio Veloso Purple

By António Veloso

A guide to contact center quality assurance

Tendências nos contact centers

A guide to contact center quality assurance

Celia Cerdeira

Por Celia Cerdeira

Retail's next CX frontier: From contact center efficiency to intelligent experience hubs

Comércio a Retalho e Bens de Consumo

Retail's next CX frontier: From contact center efficiency to intelligent experience hubs

Michael Klein Speaker

By Michael Klein

Contact center analytics: The ultimate guide

Tendências nos contact centers

Contact center analytics: The ultimate guide

Celia Cerdeira

Por Celia Cerdeira

First call resolution (FCR): What it is and how to improve it

Tendências nos contact centers

First call resolution (FCR): What it is and how to improve it

Celia Cerdeira

Por Celia Cerdeira

What is customer service automation and how does it work?

Tendências nos contact centers

What is customer service automation and how does it work?

Celia Cerdeira

Por Celia Cerdeira

Unlocking enterprise-level CX for small businesses

Liderança

Unlocking enterprise-level CX for small businesses

Tiago Paiva, Talkdesk CEO & Founder

Por Tiago Paiva