Login

Parceiros

Suporte

Clientes Preços

The Talkdesk blog.

Informações sobre a customer experience, tendências e melhores práticas.

Tiago Deep Purple

BLOG EM DESTAQUE

É o fim da experiência do cliente tal como a conhecemos

By Tiago Paiva

Veja as últimas novidades.

Omnichannel routing: What it is and how it works

Tendências nos contact centers

Omnichannel routing: What it is and how it works

Celia Cerdeira

Por Celia Cerdeira

Imagine losing 19%–32% of your customers: How AI disrupted holiday shopping

Comércio a Retalho e Bens de Consumo

Imagine losing 19%–32% of your customers: How AI disrupted holiday shopping

Michael Klein Speaker

By Michael Klein

Digital customer service: What it is and how it works

Inteligência Artificial

Digital customer service: What it is and how it works

Celia Cerdeira

Por Celia Cerdeira

What is customer perception? Definition, types, and how to improve

Tendências nos contact centers

What is customer perception? Definition, types, and how to improve

Celia Cerdeira

Por Celia Cerdeira

AI knowledge management: Definition, features, and benefits

CXA

AI knowledge management: Definition, features, and benefits

Celia Cerdeira

Por Celia Cerdeira

Customer experience automation (CXA) platforms: What to look for in a vendor

CXA

Customer experience automation (CXA) platforms: What to look for in a vendor

Celia Cerdeira

Por Celia Cerdeira

AI in customer experience: Benefits, examples, and best practices

CXA

AI in customer experience: Benefits, examples, and best practices

Celia Cerdeira

Por Celia Cerdeira

Retail customer experience insights: Evolving CX from cost to growth

Comércio a Retalho e Bens de Consumo

Retail customer experience insights: Evolving CX from cost to growth

Michael Klein Speaker

By Michael Klein

Customer experience transformation: A step-by-step guide

Tendências nos contact centers

Customer experience transformation: A step-by-step guide

Celia Cerdeira

Por Celia Cerdeira

Will AI replace people in customer service? Not anytime soon. Here’s why.

Tendências nos contact centers

Will AI replace people in customer service? Not anytime soon. Here’s why.

By Gene Marks

Travel customer experience (CX): What it is and why it matters

Hotelaria e Viagens

Travel customer experience (CX): What it is and why it matters

Celia Cerdeira

Por Celia Cerdeira

AI holiday shopping 2025: 75% of consumers will use AI to find deals

Comércio a Retalho e Bens de Consumo

AI holiday shopping 2025: 75% of consumers will use AI to find deals

Michael Klein Speaker

By Michael Klein

Talkdesk CXA

Experiência do cliente. Automatizada.

Celebrating the CX Innovators winners shaping customer experience

Suporte Personalizado

Celebrating the CX Innovators winners shaping customer experience

Amy Payne

By Amy Payne

AI agents for insurance: Redefining efficiency, experience, and scale

Serviços Financeiros e Seguros

AI agents for insurance: Redefining efficiency, experience, and scale

Rahul Kumar

By Rahul Kumar

Customer Experience Automation (CXA) for healthcare: Standardize, centralize, automate

Saúde e ciências da vida

Customer Experience Automation (CXA) for healthcare: Standardize, centralize, automate

Patty Hayward

By Patty Hayward

Small business customer service: Strategies for success

Tendências nos contact centers

Small business customer service: Strategies for success

Celia Cerdeira

Por Celia Cerdeira

Copilot: da assistência ao agente à capacitação do agente

CXA

Copilot: da assistência ao agente à capacitação do agente

Pedro Andrade Partner Tech Connect

Por Pedro Andrade

3 customer service reports every small business should be using

Tendências nos contact centers

3 customer service reports every small business should be using

By Gene Marks

Why modernizing customer experience is really about people

Suporte Personalizado

Why modernizing customer experience is really about people

Carlo Bileci Speaker

By Carlo Bileci Jr.

Conjuntos de dados de IA de conversação para potenciar o desempenho dos agentes

Tecnologia e Inovação

Conjuntos de dados de IA de conversação para potenciar o desempenho dos agentes

By Aravind Ganapathiraju

Customer experience in SaaS: Strategies for CX improvement

Tendências nos contact centers

Customer experience in SaaS: Strategies for CX improvement

Celia Cerdeira

Por Celia Cerdeira

Construir um agente de IA seguro: combinar as proteções de LLM com a proteção de dados tradicional

Tecnologia e Inovação

Construir um agente de IA seguro: combinar as proteções de LLM com a proteção de dados tradicional

By Yunjing Ma

5 mudanças na CX que estão a acontecer mais rápido do que pensa

CXA

5 mudanças na CX que estão a acontecer mais rápido do que pensa

Celia Cerdeira

Por Celia Cerdeira

10 strategies to transform CX into business growth

Suporte Personalizado

10 strategies to transform CX into business growth

Chris Hone Speaker

By Chris Hone

Está pronto para ver os resultados por si mesmo?

Transforme a forma como se relaciona com os seus clientes, cuida deles e os surpreende — a qualquer hora, em qualquer lugar.