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How conversational AI will lead to customer-centric automation

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Thanks - the Talkdesk Team.

A new generation of AI-powered automation has emerged in the past few years, and this time it’s powered by conversational AI. The outputs are richer and go well-beyond solving simple tasks.
Jay Gupta – director of product marketing – AI, automation, and analytics – dives into the importance of customer-centric automation and how conversational AI will be leading that shift.
Join this session to learn:
<ul class="text text--16">
<li>How AI-powered automation improves operational efficiency.</li>
<li>Why designing automation around human language and behavior improves CX.</li>
<li>Why frontline staff should be the custodians of AI and automation.</li>
</ul>

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How conversational AI will lead to customer-centric automation

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Jay Gupta

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