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Copilot: From agent assist to agent empowerment

CXA

Copilot: From agent assist to agent empowerment

Pedro Andrade Partner Tech Connect

Por Pedro Andrade

3 customer service reports every small business should be using

Tendências nos contact centers

3 customer service reports every small business should be using

By Gene Marks

Why modernizing customer experience is really about people

Suporte Personalizado

Why modernizing customer experience is really about people

Carlo Bileci Speaker

By Carlo Bileci Jr.

Conversational AI datasets to power agent performance

Technology and Innovation

Conversational AI datasets to power agent performance

By Aravind Ganapathiraju

Customer experience in SaaS: Strategies for CX improvement

Tendências nos contact centers

Customer experience in SaaS: Strategies for CX improvement

Celia Cerdeira

Por Celia Cerdeira

Building a secure AI agent: Combining LLM guardrails with traditional data protection

Technology and Innovation

Building a secure AI agent: Combining LLM guardrails with traditional data protection

By Yunjing Ma

5 CX shifts happening faster than you think

CXA

5 CX shifts happening faster than you think

Celia Cerdeira

Por Celia Cerdeira

10 strategies to transform CX into business growth

Suporte Personalizado

10 strategies to transform CX into business growth

Chris Hone Speaker

By Chris Hone

What is multi-agent orchestration? An overview

CXA

What is multi-agent orchestration? An overview

By Toussaint Celestin

What is sentiment analysis, and how can it improve customer experience?

Inteligência Artificial

What is sentiment analysis, and how can it improve customer experience?

By Kevin McNulty

Customer data management (CDM): 10 best practices

Tendências nos contact centers

Customer data management (CDM): 10 best practices

Celia Cerdeira

Por Celia Cerdeira

5 trends redefining contact center KPIs

Tendências nos contact centers

5 trends redefining contact center KPIs

By Chris Swansiger

CXA

Experiência do Cliente. Automatizada.

Insurance customer experience: Strategies for success

Serviços Financeiros e Seguros

Insurance customer experience: Strategies for success

Celia Cerdeira

Por Celia Cerdeira

Customer experience in healthcare: How to improve patient satisfaction

Healthcare & Life Sciences

Customer experience in healthcare: How to improve patient satisfaction

Celia Cerdeira

Por Celia Cerdeira

Small businesses: Want to provide first-class customer service? Follow these 6 rules

Tendências nos contact centers

Small businesses: Want to provide first-class customer service? Follow these 6 rules

By Gene Marks

Customer Experience Automation (CXA) in B2B SaaS starts with a data cloud

CXA

Customer Experience Automation (CXA) in B2B SaaS starts with a data cloud

By Munil Shah

A verdade que ninguém te contou sobre sua estratégia de automação

CXA

A verdade que ninguém te contou sobre sua estratégia de automação

Pedro Andrade Partner Tech Connect

Por Pedro Andrade

Experiência do cliente no varejo: estratégias práticas para evoluir

Varejo e Bens de Consumo

Experiência do cliente no varejo: estratégias práticas para evoluir

Celia Cerdeira

Por Celia Cerdeira

Guia da experiência do cliente (CX) bancário: estratégias e oportunidades de otimização

Banco

Guia da experiência do cliente (CX) bancário: estratégias e oportunidades de otimização

Celia Cerdeira

Por Celia Cerdeira

Análise de voz para contact center: o guia completo

Tendências nos contact centers

Análise de voz para contact center: o guia completo

Celia Cerdeira

Por Celia Cerdeira

Customer Experience Automation (CXA): The definitive guide

CXA

Customer Experience Automation (CXA): The definitive guide

By Toussaint Celestin

Christmas in July: Why retailers need to start holiday prep now

Varejo e Bens de Consumo

Christmas in July: Why retailers need to start holiday prep now

Michael Klein Speaker

By Michael Klein

More tools won’t fix CX, smarter coordination will

CXA

More tools won’t fix CX, smarter coordination will

By Munil Shah

What is contact center software and how does it work?

Tendências nos contact centers

What is contact center software and how does it work?

Celia Cerdeira

Por Celia Cerdeira