Users of trusted business technology reviews site score Talkdesk highest in key contact center categories
SAN FRANCISCO – Feb. 2, 2023 – TrustRadius has recognized Talkdesk®, Inc., a global cloud contact center leader for customer-obsessed companies, with three 2023 Winter Best of Awards for Relationship, Value for Price, and Feature Set in the Contact Center category.
With a trScore of 8.7 out of 10 and over 500 verified reviews, Talkdesk emerged as a valuable player in the following areas:
- 9.1 out of 10 for interactive voice response
- 9 out of 10 for warm transfer
- 8.9 out of 10 for usability
- 8.6 out of 10 for multichannel integration
“Talkdesk won a Winter Best of Award for Best Feature Set, Relationship, and Value for Price in the Contact Center category,” said Megan Headley, vice president of Research, TrustRadius. “Talkdesk won these awards based directly on feedback from their customers. 92% of reviewers were happy with the feature set and 97% felt the software offered good value for the price. Many reviewers also highlighted their great relationship with the Talkdesk team.”
To win a Winter Best of Award, a nominated organization must receive a minimum of 10 TrustRadius reviews from July to November. Winners rank among the top three positions of their category. Extra vetting via textual review analysis is also performed by the TrustRadius research team. Based entirely on customer feedback, TrustRadius Best of Awards have never been influenced by analyst opinion or status as a TrustRadius customer. A detailed criteria breakdown on the methodology and scoring that TrustRadius uses to determine winners can be found here.
Talkdesk previously earned TrustRadius 2022 Summer Best of Awards for Relationship and Value.
TrustRadius is the most trusted research and review platform for business leaders to find and select the right software for their needs. Decision-makers across industries rely on verified, peer-based guidance and research from TrustRadius. Vendors engage and convert high-intent buyers by telling their unique stories through rich reviews. Over 12 million visitors a year create and engage with high-quality review content and data on Trustradius.com. Headquartered in Austin, TX, TrustRadius was founded by successful entrepreneurs and is backed by Mayfield Fund, LiveOak Venture Partners, and Next Coast Ventures.
- See Talkdesk named a Leader by Gartner in the 2022 Magic Quadrant for Contact Center as a Service (CCaaS) and other recent awards and recognition
- Hear from verified Talkdesk users on how much they value Talkdesk customer experience solutions
Talkdesk® is a global cloud contact center leader for customer-obsessed companies. Our automation-first customer experience solutions optimize our customers’ most critical customer service processes. Our speed of innovation, vertical expertise, and global footprint reflect our commitment to ensuring that businesses can deliver better experiences across any industry and through any channel, resulting in higher customer satisfaction and accelerated business outcomes.
Talkdesk is a registered trademark of Talkdesk, Inc. All product and company names are trademarks™ or registered® trademarks of their respective holders. Use of them does not imply any affiliation with or endorsement by them.