June 23, 2020 – Talkdesk® leads the contact center solutions industry in five categories of the G2 Summer 2020; Best Contact Center Operations Software, Best Telecom Services for Call Centers, Best Auto Dialer Software, Best Speech Analytics Software and Best Contact Center Quality Assurance Software. Talkdesk also holds the highest cumulative G2 Score in all segments; Small Business, Mid Market and Enterprise.
Talkdesk also earned G2 badges for Best Relationship, Best Usability, Easiest Setup and Most Implementable.
Talkdesk leads all Contact Center as a Service (CCaaS) vendors in total customer reviews on G2 with 1,080 reviews, nearly three times more than its competitors with an industry-leading score of 4.4 out of 5 stars.
“We are proud to lead five impactful categories in this influential report by G2 and see it as further evidence of Talkdesk distancing itself from other CCaaS competitors,” said Tiago Paiva, chief executive officer, Talkdesk. “Talkdesk is purpose-built on a modern, cloud-native architecture with an innovative delivery model that enables us to deliver new features and functionality which sets us apart within the CCaaS industry.”
Tweet this: Talkdesk leads G2 Summer 2020 reports with highest G2 Scores and user reviews. @Talkdesk earns top spot from @G2dotcom in best software for Contact Center Operations, Telecom Services, Auto Dialer, Speech Analytics and QA software https://bit.ly/2Cwsf6u
Talkdesk® is a cloud contact center for the customer-obsessed. Combining enterprise performance with consumer simplicity, Talkdesk easily adapts to the evolving needs of sales and support teams and their end-customers, resulting in higher customer satisfaction, productivity and cost savings.
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