September 23, 2020 – Talkdesk leads the contact center solutions industry in six categories of the G2 Fall 2020; Best Contact Center Operations Software, Best Telecom Services for Call Centers, Best Auto Dialer Software, Best Speech Analytics Software, Best Contact Center Quality Assurance Software and Best Contact Center Knowledge Base. Talkdesk also holds the highest cumulative G2 Score in the Small Business, Mid Market and Enterprise segments.
Talkdesk also earned G2 badges for Best Relationship, Best Usability and Most Implementable.
Talkdesk leads all Contact Center as a Service (CCaaS) vendors in total customer reviews on G2 with 1,120 reviews, nearly three times more than its competitors with an industry-leading score of 4.4 out of 5 stars.
“We are proud to lead six impactful categories in this influential report by G2 and see it as further evidence of Talkdesk distancing itself from other CCaaS competitors,” said Tiago Paiva, chief executive officer, Talkdesk. “Talkdesk is purpose-built on a modern, cloud-native architecture for the most flexible and innovative solution available, enabling our customers to make customer experience a competitive advantage.”
Talkdesk® is a cloud contact center for the customer-obsessed. Combining enterprise performance with consumer simplicity, Talkdesk easily adapts to the evolving needs of sales and support teams and their end-customers, resulting in higher customer satisfaction, productivity and cost savings.
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