Talkdesk Alert – Talkdesk leads G2 Fall 2020 with highest G2 Scores, more categories than any other CCaaS provider

September 23, 2020 – Talkdesk leads the contact center solutions industry in six categories of the G2 Fall 2020; Best Contact Center Operations Software, Best Telecom Services for Call Centers, Best Auto Dialer Software, Best Speech Analytics Software, Best Contact Center Quality Assurance Software and Best Contact Center Knowledge Base. Talkdesk also holds the highest cumulative G2 Score in the Small Business, Mid Market and Enterprise segments.

 

Best Contact Center Operations Software

• Talkdesk ranks #1 based on G2 Score
• Talkdesk ranks #1 in Popularity score based on user reviews
• Talkdesk has a G2 Satisfaction Score of 96 out of a possible 100

 

Best Telecom Services for Call Centers Software

• Talkdesk ranks #1 based on G2 Score
• Talkdesk ranks #1 in Popularity score based on user reviews
• Talkdesk has a G2 Satisfaction Score of 91 out of a possible 100

 

Best Auto Dialer Software

• Talkdesk ranks #1 based on G2 Score
• Talkdesk ranks #1 in Popularity score based on user reviews
• Talkdesk ranks #1 for Easiest to Use
• Talkdesk has the highest G2 Satisfaction Score at 91 out of 100

 

Best Speech Analytics Software

• Talkdesk ranks #1 based on G2 Score
• Talkdesk ranks #1 in Popularity score based on user reviews
• Talkdesk ranks #1 for Easiest to Use
• Talkdesk has a G2 Satisfaction Score of 94 out of a possible 100

 

Best Contact Center Quality Assurance Software

• Talkdesk ranks #1 based on G2 Score
• Talkdesk ranks #1 in Popularity based on user reviews
• Talkdesk has a G2 Satisfaction Score of 90 out of a possible 100

 

Best Contact Center Knowledge Base

• Talkdesk ranks #1 based on G2 Score
• Talkdesk ranks #1 in Popularity score based on user reviews
• Talkdesk ranks #1 for Easiest to Use
• Talkdesk has a G2 Satisfaction Score of 86 out of a possible 100

 

Talkdesk also earned G2 badges for Best Relationship, Best Usability and Most Implementable.

 

Talkdesk leads all Contact Center as a Service (CCaaS) vendors in total customer reviews on G2 with 1,120 reviews, nearly three times more than its competitors with an industry-leading score of 4.4 out of 5 stars.

 

“We are proud to lead six impactful categories in this influential report by G2 and see it as further evidence of Talkdesk distancing itself from other CCaaS competitors,” said Tiago Paiva, chief executive officer, Talkdesk. “Talkdesk is purpose-built on a modern, cloud-native architecture for the most flexible and innovative solution available, enabling our customers to make customer experience a competitive advantage.”

 

Additional Resources: 

• Learn direct from customers why they selected Talkdesk CX Cloud and the difference it has made in their contact centers
• Review Talkdesk’s prestigious list of awards and recognition, including recent recognition as a Leader in the 2019 Gartner CCaaS Magic Quadrant, North America

 

Tweet this: [email protected] tops @G2dotcom Fall 2020 reports, adds 3 new G2 badges and leads more categories than any other #CCaaS provider https://bit.ly/35YUgQT

 

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• Instagram: https://www.instagram.com/Talkdesk/

 

About Talkdesk

Talkdesk® is a cloud contact center for the customer-obsessed. Combining enterprise performance with consumer simplicity, Talkdesk easily adapts to the evolving needs of sales and support teams and their end-customers, resulting in higher customer satisfaction, productivity and cost savings. 

 

Talkdesk is a registered trademark of Talkdesk, Inc. All product and company names are trademarks™ or registered® trademarks of their respective holders. Use of them does not imply any affiliation with or endorsement by them.  

 

Media Contacts:

Gavin Gustafson

[email protected] 

(801) 560-0073