Talkdesk earns top spot in best software for Contact Center Operations, Telecom Services, Auto Dialer and Speech Analytics
SAN FRANCISCO – January 7, 2020 – Talkdesk®, Inc., the cloud contact center for innovative enterprises, today announced it led the contact center solutions industry in four separate categories of the G2 Crowd Winter 2020 report. Talkdesk received the highest score in Best Contact Center Operations Software, Best Telecom Services for Call Centers, Best Auto Dialer Software and Best Speech Analytics Software.
“Rankings on G2 reports are based on data provided to us by real users,” said Michael Fauscette, chief research officer, G2. “We are thrilled to share the achievements of the products ranked on our site because they represent the voice of the user and offer valuable insights into potential buyers everywhere.”
“We are proud to lead four impactful categories in this influential report by G2 Crowd and see it as further evidence of Talkdesk distancing itself from other CCaaS competitors,” said Tiago Paiva, chief executive officer, Talkdesk. “Talkdesk is purpose-built on a modern, cloud-native architecture with an innovative delivery model that enables us to deliver new features and functionality which sets us apart within the CCaaS industry.”
In addition to earning top overall scores in G2 Crowd Winter 2020 report, Talkdesk leads all vendors in total customer reviews on G2 Crowd with 1,025. G2 Crowd offers users the opportunity to provide real-world insight on all of the leading CCaaS solutions. Talkdesk’s 1,025 reviews is nearly five times more than its competitors with an industry-leading score of 4.4 out of 5 stars.
Tweet this: Talkdesk a Leader in G2 Crowd Winter 2020 report with highest Satisfaction Scores and user reviews. @Talkdesk earns top spot from @G2dotcom in best software for Contact Center Operations, Telecom Services, Auto Dialer, Speech Analytics
Talkdesk Enterprise Cloud Contact Center empowers companies to make customer experience their competitive advantage. With enterprise-class performance and consumer-like ease of use, Talkdesk easily adapts to the evolving needs of sales and support teams and their end-customers, resulting in increased customer satisfaction, productivity and cost savings. Over 1,800 innovative enterprises around the world including 2U, Canon, IBM, Peloton and Trivago, rely on Talkdesk to power their customer interactions. Learn more and request a demo at www.talkdesk.com.