Talkdesk a leader in G2 Crowd Winter 2020 report with highest satisfaction scores and user reviews

Talkdesk earns top spot in best software for Contact Center Operations, Telecom Services, Auto Dialer and Speech Analytics

SAN FRANCISCO – January 7, 2020 –  Talkdesk®, Inc., the cloud contact center for innovative enterprises, today announced it led the contact center solutions industry in four separate categories of the G2 Crowd Winter 2020 report. Talkdesk received the highest score in Best Contact Center Operations Software, Best Telecom Services for Call Centers, Best Auto Dialer Software and Best Speech Analytics Software.

“Rankings on G2 reports are based on data provided to us by real users,” said Michael Fauscette, chief research officer, G2. “We are thrilled to share the achievements of the products ranked on our site because they represent the voice of the user and offer valuable insights into potential buyers everywhere.”

Best Contact Center Operations Software

• Talkdesk rated #1 in the Top 20 Contact Center Operations Software with a G2 Satisfaction Score of 98 out of a possible 100
• Talkdesk is a Leader in the G2 Winter 2020 report and received the highest cumulative G2 Score in All Segments, which includes Small Business, Mid Market and Enterprise 
• Best Relationship Winter 2020 Small Business

Best Telecom Services for Call Centers Software

• Talkdesk rated #1 in the Top 20 Telecom Services for Call Centers Software with a G2 Satisfaction Score of 95 out of a possible 100
• Talkdesk is a Leader in the G2 Winter 2020 report and received the highest cumulative G2 Score in All Segments including Small Business, Mid Market and Enterprise
• Momentum Leader Winter 2020

Best Auto Dialer Software

• Talkdesk rated #1 in the Top 11 Auto Dialer Software with a G2 Satisfaction Score of 95 out of a possible 100
• Talkdesk is a Leader in the G2 Winter 2020 report and received the highest cumulative G2 Score in All Segments which includes Small Business, Mid Market and Enterprise
• Momentum Leader Winter 2020
• Best Usability Winter 2020
• Best Relationship Winter 2020
• Easiest Setup Winter 2020
• Most Implementable Winter 2020

Best Speech Analytics Software

• Talkdesk rated #1 in the Top 7 Speech Analytics Software with a G2 Satisfaction Score of 94 out of a possible 100
• Talkdesk is a Leader in the G2 Winter 2020 report and received the highest cumulative G2 Score in All Segments including Small Business, Mid Market and Enterprise

“We are proud to lead four impactful categories in this influential report by G2 Crowd and see it as further evidence of Talkdesk distancing itself from other CCaaS competitors,” said Tiago Paiva, chief executive officer, Talkdesk. “Talkdesk is purpose-built on a modern, cloud-native architecture with an innovative delivery model that enables us to deliver new features and functionality which sets us apart within the CCaaS industry.”

In addition to earning top overall scores in G2 Crowd Winter 2020 report, Talkdesk leads all vendors in total customer reviews on G2 Crowd with 1,025. G2 Crowd offers users the opportunity to provide real-world insight on all of the leading CCaaS solutions. Talkdesk’s 1,025 reviews is nearly five times more than its competitors with an industry-leading score of 4.4 out of 5 stars.

Additional Resources: 

• Sign up for our upcoming webinar, What Does it Take to Succeed in Customer Experience? featuring the founder of CX Impact, Olivier Mourrieras
• Learn direct from customers why they selected Talkdesk Enterprise Cloud Contact Center and the difference it has made in their contact centers
• Review Talkdesk’s prestigious list of awards and recognition, including recent recognition as a Leader in the 2019 Gartner CCaaS Magic Quadrant, North America

Tweet this: Talkdesk a Leader in G2 Crowd Winter 2020 report with highest Satisfaction Scores and user reviews. @Talkdesk earns top spot from @G2dotcom in best software for Contact Center Operations, Telecom Services, Auto Dialer, Speech Analytics

Social Networks:

• Web: https://www.talkdesk.com
• Blog: https://www.talkdesk.com/blog/
• Twitter: https://twitter.com/Talkdesk
• LinkedIn: https://www.linkedin.com/company/talkdesk/
• Facebook: https://www.facebook.com/Talkdesk/
• Instagram: https://www.instagram.com/Talkdesk/

About Talkdesk

Talkdesk Enterprise Cloud Contact Center empowers companies to make customer experience their competitive advantage. With enterprise-class performance and consumer-like ease of use, Talkdesk easily adapts to the evolving needs of sales and support teams and their end-customers, resulting in increased customer satisfaction, productivity and cost savings. Over 1,800 innovative enterprises around the world including 2U, Canon, IBM, Peloton and Trivago, rely on Talkdesk to power their customer interactions. Learn more and request a demo at www.talkdesk.com. 

Media Contacts:

Talkdesk Public Relations

[email protected]