Global customer experience leader also named runner up for Disruptive Technology of the Year
LAS VEGAS–Dec. 14, 2021–Talkdesk®, Inc., the global customer experience leader for customer-obsessed companies, has won Cloud-Based CX Solution of the Year at the 2021 Customer Contact Week (CCW) Excellence Awards, earning recognition for Talkdesk CX Cloud.™ Talkdesk also was also named runner up for Disruptive Technology of the Year for Talkdesk AI Trainer.™
Talkdesk CX Cloud is an automation-first customer experience solution that optimizes customers’ most critical customer service processes. It includes Talkdesk AI and a full set of enterprise-level, integrated, CX applications for customer self-service, omnichannel engagement, workforce engagement, employee collaboration, and customer experience analytics to align and drive CX winning behaviors across an organization. Talkdesk AI Trainer is the first human-in-the-loop tool to be included in the operational flow of contact centers, enabling non-technical customer service staff to easily apply their practical expertise to continuously improve AI models powering automation in the contact center.
The CCW flagship event kicked off this week at the Caesars Forum in Las Vegas. The flagship is the largest customer contact event in the world, and the only event this year featuring nearly 200 industry exhibitors, keynote headliners, CCWomen Summit, and networking opportunities. Keynote Headliners at the event included Daymond John, Founder/CEO of FUBU, Star of ABC’s Shark Tank and CEO of The Shark Group; Yoli Stancil, VP, Network & Field Ops, Verizon; Liz Armbruester, SVP, Customer Success and Compliance Operations, Avalara; and Kurt Mosher, Chief Operating Officer, Gant Travel.
The CCW Excellence Awards Gala, hosted by Arise Virtual Solutions, celebrated individuals and teams who have made a commitment to driving superior contact center and CX excellence. Winners across 14 categories were announced and recognized for their superior thinking, creativity and execution across the full spectrum of call center functions. The evening’s entertainment was Dustin Tavella, winner of America’s Got Talent, Season 16.
- See Talkdesk as a Leader by Gartner in the 2021 Magic Quadrant for Contact Center as a Service (CCaaS) and other recent awards and recognition
- Hear from customers on why they selected Talkdesk CX Cloud and the difference it has made in their contact centers
Talkdesk® is a global cloud contact center leader for customer-obsessed companies. We believe that better customer experiences start with AI. Our automation-first customer experience solutions optimize our customers’ most critical customer service processes. Our speed of innovation, deep vertical expertise, and global footprint reflect our commitment to ensuring that businesses everywhere can deliver better customer experiences across any industry and through any channel, resulting in higher customer satisfaction and accelerated business outcomes. Over 1,800 innovative companies around the world, including Acxiom, Fujitsu, Hunter Douglas, IBM, Trivago, Tuft & Needle, YMCA, and 2U partner with Talkdesk to deliver a better way to great customer experience. Learn more and request a demo at www.talkdesk.com.
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