Press Release
Brand Embassy and Talkdesk form partnership to provide an omnichannel platform for customer service
SAN FRANCISCO — July 11, 2018 — Brand Embassy, the top-rated digital customer service platform, has signed a partnership with Talkdesk, the enterprise contact center platform, to offer a joint solution for omnichannel customer service.
This partnership between Brand Embassy and Talkdesk enables both large enterprises and midmarket companies globally to test, implement and scale customer service operations across voice and digital channels, including email, live chat, messengers, chatbots and social media, in a single integrated interface.
“We are very happy Brand Embassy is joining the Talkdesk AppConnect Partner Ecosystem. With this integration, our customers can instantly (in 1-click) add Brand Embassy’s 25+ digital channels (such as email, chat, social media, iOS/Android mobile apps, etc.) to their contact center,” said Khurram Taji, Head of AppConnect Partnerships at Talkdesk.
“As contact centers move to a cloud-based model, mobile and social customers increasingly expect the same level of service no matter the channel. I’m proud to see Brand Embassy and Talkdesk offering a complete customer service solution that’s both easily available and scalable,” added Vít Horky, Co-founder and CEO of Brand Embassy.
About Brand Embassy:
Brand Embassy is an omnichannel cloud-based customer service platform providing integrated social media, messaging, live chat and AI-powered chatbot service.
Customers such as T-Mobile, Vodafone, Alibaba, and Puma in 30+ countries have achieved 69% higher agent productivity, 61% higher sales conversions and have scaled operations by 300% with no additional headcount.
Brand Embassy helps companies to accelerate the digital transformation of contact centers in an agile and scalable manner. The fast-growing company is headquartered in Prague, with offices in Boston, San Diego, London and Dubai. See more at www.brandembassy.com.
About Talkdesk:
Talkdesk Enterprise Contact Center Platform empowers companies to continuously improve customer experience. With enterprise class performance and consumer-like ease of use, Talkdesk easily adapts to the evolving needs of sales and support teams and their end-customers, resulting in increased customer satisfaction, productivity and cost savings. Over 1,400 innovative enterprises around the world with thousands of seats, including IBM, Acxiom and Zumiez, rely on Talkdesk to power their customer interactions. Learn more and request a demo at www.talkdesk.com.
Media Contact
Talkdesk Public Relations