Press Release
Talkdesk earns a 2025 Top Rated Award from TrustRadius
Talkdesk has been recognized in TrustRadius’ Top Rated Awards for the sixth year in a row and earns Trusted Seller vendor status
PALO ALTO, Calif. —June 10, 2025—Talkdesk®, Inc., a global provider of artificial intelligence (AI)-powered customer experience (CX) technology that serves enterprises of all sizes, today announced that TrustRadius has recognized it with a 2025 Top Rated Award. Talkdesk won in four categories: Contact Center, Call Center Workforce Optimization, Call Recording, and Voice over Internet Protocol (VoIP).
With a trScore of 8.0 out of 10 and over 485 verified reviews, Talkdesk emerged as a valuable player in the following areas:
- 9.3 out of 10 for Call Recording
- 9.1 out of 10 for Quality Management
- 8.9 out of 10 for Warm Transfer
- 8.6 out of 10 for Click-to-call (CTC) and Live Reporting
- 8.5 out of 10 for Call Tracking and Customer Interaction Analytics
- 8.3 out of 10 for Predictive Dialing and Omnichannel Inbound Routing
“We recognize products that not only meet customer needs but lead with innovation,” says Allyson Havener, chief marketing officer of TrustRadius. “Talkdesk earning a Top Rated award highlights its powerful AI-driven capabilities and its focus on delivering tailored contact center solutions across industries.”
Since 2016, the TrustRadius Top Rated Awards have become the business-to-business (B2B) industry’s standard for unbiased recognition of excellent technology products. Based entirely on customer feedback, they have never been influenced by analyst opinion or status as a TrustRadius customer. Here is a detailed breakdown of the criteria and scoring methodology TrustRadius uses to determine TopRated winners.
See how Talkdesk is transforming customer experience (CX) for verified Talkdesk users worldwide, including this one:
“Talkdesk is a fantastic system that is much more streamlined and easier to use than our previous telephone provider. It is a straightforward and quick process if we need to make changes to advisers’ lines of business. Live dashboards are great and can be tailored to what we need to see.”
About Talkdesk
Talkdesk® is on a mission to rid the world of bad customer experience. With our cloud-native, generative AI-powered CX platform, purpose-built industry solutions, and extensible AI offerings, we empower enterprises in the cloud and on-premises to deliver exceptional customer experiences that make them more competitive, grow revenue, reduce costs, and provide operational efficiencies. With specialized workflows and integrations delivered out of the box for our Industry Experience Clouds, Talkdesk accelerates value for our customers faster and more simply than legacy or one-size-fits-all solutions.
Partnering with enterprises globally, we deliver continuous innovation and breakthrough results. Our commitment to reliability and security, paired with our track record of delivering on promises, sets us apart in the industry. Elevate customer experiences, streamline operations, and increase revenue with Talkdesk. Companies that love their customers use Talkdesk.
Talkdesk is a registered trademark of Talkdesk, Inc. All product and company names are trademarks™ or registered® trademarks of their respective holders. Use of them does not imply any affiliation with or endorsement by them.
Media Contact:
Talkdesk Public Relations