Users of trusted business technology reviews site score Talkdesk highest in key contact center categories
SAN FRANCISCO – May 11, 2022 – TrustRadius has recognized Talkdesk®, Inc., a global cloud contact center leader for customer-obsessed companies, with 2022 Top Rated Awards for contact center, call center workforce optimization, call recording, and VoIP.
With a trScore of 8.7 out of 10 and over 400 verified reviews, Talkdesk emerged as a valuable player in the following areas:
- 9.0 out of 10 for live reporting
- 9.0 out of 10 for usability
- 9.4 out of 10 for call recording
- 9.0 out of 10 for quality management
“Talkdesk has won four Top Rated Awards in the VoIP, Contact Center, Call Center Workforce Optimization, and Call Recording categories,” said Megan Headley, vice president of research at TrustRadius. “These awards are based directly on feedback from Talkdesk customers who highlight the software’s IVR, skills-based routing, and reporting and monitoring capabilities.”
TrustRadius previously awarded Talkdesk the 2022 Best Of Awards for Feature Set, Value, and Relationship in the Contact Center.
Since 2016, the TrustRadius Top Rated Awards have become the B2B’s industry standard for unbiased recognition of technology products. Based entirely on customer feedback, they have never been influenced by analyst opinion or status as a TrustRadius customer. Here is a detailed criteria breakdown of the methodology and scoring that TrustRadius uses to determine TopRated winners.
Hear from verified Talkdesk users on how much they value Talkdesk customer experience solutions.
TrustRadius is the most trusted research and review platform for business leaders to find and select the right software for their needs. Decision-makers across industries rely on verified, peer-based guidance and research from TrustRadius. Vendors engage and convert high-intent buyers by telling their unique stories through rich reviews. Over 12 million visitors a year create and engage with high-quality review content and data on Trustradius.com. Headquartered in Austin, TX, TrustRadius was founded by successful entrepreneurs and is backed by Mayfield Fund, LiveOak Venture Partners, and Next Coast Ventures.
- See Talkdesk as a Leader by Gartner in the 2021 Magic Quadrant for Contact Center as a Service (CCaaS) and other recent awards and recognition
- Hear directly from Talkdesk customers about why they selected Talkdesk CX CloudTM and the difference it has made in their contact centers
Talkdesk® is a global cloud contact center leader for customer-obsessed companies. Our automation-first customer experience solutions optimize our customers’ most critical customer service processes. Our speed of innovation, vertical expertise, and global footprint reflect our commitment to ensuring that businesses can deliver better experiences across any industry and through any channel, resulting in higher customer satisfaction and accelerated business outcomes.
Talkdesk is a registered trademark of Talkdesk, Inc. All product and company names are trademarks™ or registered® trademarks of their respective holders. Use of them does not imply any affiliation with or endorsement by them.