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Tiago Deep Purple

FEATURED BLOG

È la fine della Customer Experience come la conosciamo

By Tiago Paiva

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3 customer service reports every small business should be using

Le tendenze dei contact center

3 customer service reports every small business should be using

By Gene Marks

Why modernizing customer experience is really about people

Supporto Personalizzato

Why modernizing customer experience is really about people

Carlo Bileci Speaker

By Carlo Bileci Jr.

Conversational AI datasets to power agent performance

Technology and Innovation

Conversational AI datasets to power agent performance

By Aravind Ganapathiraju

Customer experience in SaaS: Strategies for CX improvement

Le tendenze dei contact center

Customer experience in SaaS: Strategies for CX improvement

Celia Cerdeira

Di Celia Cerdeira

Building a secure AI agent: Combining LLM guardrails with traditional data protection

Technology and Innovation

Building a secure AI agent: Combining LLM guardrails with traditional data protection

By Yunjing Ma

5 CX shifts happening faster than you think

CXA

5 CX shifts happening faster than you think

Celia Cerdeira

Di Celia Cerdeira

10 strategies to transform CX into business growth

Supporto Personalizzato

10 strategies to transform CX into business growth

Chris Hone Speaker

By Chris Hone

What is multi-agent orchestration? An overview

CXA

What is multi-agent orchestration? An overview

By Toussaint Celestin

What is sentiment analysis, and how can it improve customer experience?

Intelligenza Artificiale

What is sentiment analysis, and how can it improve customer experience?

By Kevin McNulty

Customer data management (CDM): 10 best practices

Le tendenze dei contact center

Customer data management (CDM): 10 best practices

Celia Cerdeira

Di Celia Cerdeira

5 trends redefining contact center KPIs

Le tendenze dei contact center

5 trends redefining contact center KPIs

By Chris Swansiger

Insurance customer experience: Strategies for success

Servizi Finanziari e Assicurativi

Insurance customer experience: Strategies for success

Celia Cerdeira

Di Celia Cerdeira

CXA

Customer Experience. Automatizzata.

PER SAPERNE DI PIÙ

Customer experience in healthcare: How to improve patient satisfaction

Assistenza Sanitaria e Scienze della Vita

Customer experience in healthcare: How to improve patient satisfaction

Celia Cerdeira

Di Celia Cerdeira

Small businesses: Want to provide first-class customer service? Follow these 6 rules

Le tendenze dei contact center

Small businesses: Want to provide first-class customer service? Follow these 6 rules

By Gene Marks

Customer Experience Automation (CXA) in B2B SaaS starts with a data cloud

CXA

Customer Experience Automation (CXA) in B2B SaaS starts with a data cloud

By Munil Shah

La tua strategia di automazione non è così efficace come credi

CXA

La tua strategia di automazione non è così efficace come credi

Pedro Andrade Partner Tech Connect

Di Pedro Andrade

Customer experience nel retail: strategie di miglioramento

Vendita al dettaglio e Beni di Consumo

Customer experience nel retail: strategie di miglioramento

Celia Cerdeira

Di Celia Cerdeira

Guida alla customer experience (CX) nel settore bancario: strategie di ottimizzazione e opportunità

Bancario

Guida alla customer experience (CX) nel settore bancario: strategie di ottimizzazione e opportunità

Celia Cerdeira

Di Celia Cerdeira

Analisi vocale nei contact center: guida completa

Le tendenze dei contact center

Analisi vocale nei contact center: guida completa

Celia Cerdeira

Di Celia Cerdeira

Customer Experience Automation (CXA): The definitive guide

CXA

Customer Experience Automation (CXA): The definitive guide

By Toussaint Celestin

Christmas in July: Why retailers need to start holiday prep now

Vendita al dettaglio e Beni di Consumo

Christmas in July: Why retailers need to start holiday prep now

Michael Klein Speaker

By Michael Klein

More tools won’t fix CX, smarter coordination will

CXA

More tools won’t fix CX, smarter coordination will

By Munil Shah

What is contact center software and how does it work?

Le tendenze dei contact center

What is contact center software and how does it work?

Celia Cerdeira

Di Celia Cerdeira

What is a virtual agent? A comprehensive guide

Intelligenza Artificiale

What is a virtual agent? A comprehensive guide

Celia Cerdeira

Di Celia Cerdeira