Talkdesk CXA | Talkdesk Voyager
Turn customer signals into always-on, industry-specific experiences that adapt and drive outcomes over days, weeks, months, or years.
Design long-running journeys around defined goals. Customer signals or business events set them in motion, while Talkdesk Voyager coordinates AI agents, employees, and systems as journeys pause, resume, and adapt toward the intended outcome.
Deliver personalized experiences with persistent customer and journey context across connected systems and channels—voice, chat, SMS, WhatsApp, and email—so customers never have to repeat themselves.
Track progress, manage exceptions, and evaluate performance with visibility across AI agents, employees, and systems—supported by enterprise guardrails and human oversight.
Use one canvas to define an industry-specific goal for each journey and the signals that will start it. Pre-built blueprints include AI agents, multi-agent orchestration paths, and signals for industry use cases.
Keep journeys active over days, weeks, months and years so they can pause for a response or event and resume with their progress intact.
Carry relevant customer information and journey progress forward as conversations switch channels or happen across multiple channels at once.
Coordinate AI agents and employees around the same journey goal so people can step in when their expertise or judgment is needed.
Track progress in Talkdesk CXA dashboards, manage exceptions as they arise, and measure results against journey goals.
Apply permissions, approvals, enterprise rules, and guardrails consistently across employees and AI agents through Talkdesk CXA.
Built on Talkdesk CXA, Talkdesk Voyager coordinates AI agents, employees, and enterprise systems—with visibility, guardrails, and human oversight as journeys advance.
Apply enterprise policies, security controls, AI guardrails and human oversight to support compliance across the journey.
A product preference. A stalled loan. An unbooked consultation.
Each represents an opportunity to act. Imagine the outcomes you can achieve for your business.
The dreaded flight cancellation happens as you are awaiting to board. Instead of you having to chase other available flights, each passenger is contacted individually by an airline agent that not only understands their situation but will work relentlessly to get them on the right alternative flight that meets their needs—keeping their travel preferences at the forefront.
Act on buying signals and important customer needs while there is still time to make a difference.
Advance more journeys without requiring employees to manually initiate and coordinate every step.
Make proactive engagement personal and connected across channels, moments and handoffs.
Customer journey orchestration coordinates experiences across channels and customer touchpoints. Long-horizon journey orchestration goes further, coordinating AI agents, employees, and enterprise systems to proactively advance goal-driven journeys over days, weeks, months, or years—adapting as customer needs and circumstances change.
Long-horizon journey orchestration helps businesses proactively address customer needs, increase conversion and retention, and expand capacity without manually coordinating every step. It keeps customer experiences connected across channels and over time, while providing visibility and governance as journeys progress toward defined outcomes.
A configured industry journey stays ready to respond when relevant business rules or customer signals are met. An individual customer journey begins when triggered and continues toward a defined goal; it does not mean contacting customers continuously.
Talkdesk Voyager is designed to keep relevant customer and journey context available as experiences move across channels. A future journey may also benefit from authorized business history and selected, governed long-term memory, subject to access and retention policies.
Talkdesk Voyager coordinates AI agents, employees and business systems in the broader journey. CXA visibility, controls and human oversight help organizations monitor progress, handle exceptions and support compliance.
Voyager is part of Talkdesk CXA, which is designed to work with Talkdesk or other contact center environments. Confirm Voyager-specific integration and deployment availability with Talkdesk.
AI-powered products designed to plan, coordinate, and execute real customer work across the entire customer journey.
Discover how we can help your organization pursue more customer opportunities with long-horizon journeys, without manually coordinating every step.