Field Event
QATC Annual Conference 2026
Hilton Nashville Downtown | Nashville, US
Sep. 29 – Oct. 24, 2026
Meet Talkdesk at QATC Annual Conference 2026.
Challenge us at the QATC Annual Conference! Bring your single most challenging AI use case to us at the conference. We’ll demonstrate how CXA integrates with your existing system to automate it.
Workshops
From quality assurance to service performance: QA's expanding role in the AI era
Tuesday, Sep. 29, 2026. 10:45 a.m. – 12 p.m.
Quality assurance has traditionally focused on evaluating interactions, coaching employees, and improving consistency. But as AI reshapes how service is delivered, the scope of quality is expanding. Today’s QA leaders have an opportunity to influence performance across the entire service lifecycle and a hybrid workforce of human and AI agents. In this workshop, we’ll explore how modern QA teams can extend their impact before, during, and after the interaction. We’ll examine how self-service and automation can prevent unnecessary demand, how real-time context and AI assistance can improve employee performance and compliance in the moment, and how interaction data, customer feedback, and performance insights can create a continuous cycle of measurement and improvement. Attendees will leave with a broader framework for evolving QA from an after-the-fact evaluation function into a strategic driver of service performance across people, AI, processes, and technology.
