Meet Talkdesk at Phocuswright!
Talkdesk is bringing the next generation of travel and hospitality CX to The Phocuswright Conference.
See Talkdesk Customer Experience Automation (CXA) in action as it powers key industry use cases. From resolving complex booking disruptions to scaling 24/7 self-service capabilities—discover how to turn every customer interaction into an opportunity for brand loyalty.
Ready to give your CX strategy a first class upgrade?
Speaking Session
From channels to one connected traveler experience.
Tuesday, Nov. 17
Gant Travel’s customer experience transformation didn’t happen all at once. It began with voice, expanded to chat, and most recently added email to Talkdesk—creating a unified platform for customer engagement. In this fireside chat, Gant Travel COO Vic Pynn shares how a close partnership with Talkdesk and an open, flexible technology platform allowed Gant to build what made sense for its business, at its own pace. Hear how bringing conversations and customer context together has simplified operations, better supported a global workforce, and helped Gant prioritize travelers when it matters most. Vic will also look ahead to what’s next as Gant and Talkdesk continue to evolve the partnership and explore new opportunities with AI and automation.
