Meet Talkdesk at CCW Las Vegas!
CCW Las Vegas brings customer contact leaders together to benchmark strategies, explore AI and automation, and find practical ways to improve service outcomes. The agenda features thought-provoking keynotes, interactive workshops, and engaging think tanks.
Turn AI pilots into real operational impact. Talkdesk is bringing a practical, no rip-and-replace path to launching and managing your human + agentic AI hybrid workforce.
Visit us at booth #638 or book a meeting with us and walk away with ideas for use cases that create the fastest, safest path from pilot to production. Oh, and don’t forget to experience “fast” in our Talkdesk racing simulator!
Talkdesk Lunch & Learn
Thursday, Jun. 25 | 12:45 – 1:45 p.m.
Caesar’s Forum, Las Vegas
Be the first to receive our new thought leadership report, developed in partnership with NewtonX–a leading B2B research firm–and based on a global survey of 250 enterprise CX, revenue, IT, and operations executives. In this exclusive lunch and learn, we will explore where organizations stand on the agentic AI maturity curve, how quickly autonomous resolution is accelerating, and exactly what it takes to move from fragmented automation to true agentic maturity.
Spots are limited, reserve yours today.
Speaking Session
The hybrid workforce is here. Are you ready to manage it?
Wednesday, Jun. 24 | 8:20 – 8:50 a.m.
Location: Caesars Forum, Academy Ballroom
Andrea Brugger, VP, Salesforce Effectiveness, United Rentals
Jessica Gupta, COO, Infopay
Neville Letzerich, CMO, Talkdesk
The future of customer experience isn’t humans or AI—it’s both working together at scale. As AI agents become part of the workforce, CX leaders must rethink roles, accountability, performance, and value creation in an AI-powered enterprise.
Join Rebecca Jarvis, Chief Technology, Business and Economics Correspondent at ABC News, as she leads a panel discussion with Neville Letzerich, CMO at Talkdesk, and customer leaders from InfoPay and United Rentals, on how agentic AI is reshaping the operating model of CX.
Speaking Session
Scaling AI responsibly: How United Rentals is building a more seamless customer experience
Wednesday, Jun. 24 | 11:00 – 11:45 a.m.
Location: Caesars Forum, Summit A
Tyler Jacobs, Customer Care Excellence Manager, United Rentals
What does it really take to operationalize AI in a complex enterprise environment?
Join Tyler Jacobs from United Rentals for a practical look at how his team is operationalizing AI across a large, distributed service organization.
Walk away with actionable insights on identifying the right AI use cases, scaling AI responsibly with governance, and balancing automation with human expertise.