Your industry. Your hybrid workforce. Real outcomes.
The future of enterprise AI isn’t just about deploying more agents. It’s about putting AI and people to work across the business with shared intelligence, enterprise integrations, and built-in governance to achieve measurable outcomes.
Talkdesk Customer Experience Automation (CXA) brings this hybrid workforce to life, combining specialized AI agents, human expertise, unified data, and multi-agent orchestration to automate complex use cases and resolve customer needs end-to-end. Purpose-built for industries including Financial Services, Healthcare, Retail, and Public Sector, Talkdesk accelerates deployment with preconfigured integrations, AI-powered workflows, and natural language capabilities.
Meet Talkdesk at booth #921 and discover a new operating model for customer experience at scale.
Speaking session
Beyond determinism: How to govern AI agents at enterprise scale.
Thursday, Dec. 10, 12:10 – 12:35 p.m.
Location: Applied AI Stage
AI agents are moving rapidly from experimentation into real-world workflows—but enterprise readiness isn’t keeping pace. New Talkdesk/NewtonX research finds that while 81% of organizations are piloting or deploying AI agents, only 19% have scaled across multiple use cases, with compliance and security emerging as the top barriers to broader agentic AI and orchestration.
In this session, Pedro Andrade will explore why governance should not be viewed as the brake on agentic AI, but as the control tower that makes greater autonomy possible—and what enterprises need to safely move AI agents from promising pilots to trusted, production-scale operations.
