Inside the new Talkdesk Studio - Part 2

Nov. 5, 8 a.m. PT
Location: Online | Live training

Part 2 of a two-part live product training series.

Customer interaction flows need information to move with the customer. Keeping that information organized and available across steps can become challenging as routing grows more complex.

Join Part 2 of our two-part live training series on Talkdesk Studio’s revamped experience. This session focuses on using the Variables & Context manager to create, organize, and pass information dynamically throughout customer interactions.

Qué es lo que aprenderá:

• Learn practical ways to use the Variables & Context manager to support dynamic customer interactions.

• Create variables: Store the information your flow needs.

• Manage context: Keep variables organised and easier to maintain.

• Pass information dynamically: Make context available as customers move through your flow.

Who should attend?
Contact Center Managers, Supervisors and Leaders, CX Operations, and IT/Admin teams who build, maintain, or oversee customer interaction flows.

Bring your questions. Build your confidence.
See the revamped experience in action and learn practical techniques to apply to your own Studio flows.