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RSR präsentiert — Driving growth through great service: The lost art

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Thanks - the Talkdesk Team.

Es steht außer Frage, dass Führungskräfte im Einzelhandel das Kundenerlebnis (Customer Experience, CX) für wichtig halten, aber viele denken nicht darüber nach, welche Rolle ihre Contact Center bei der Erreichung strategischer Geschäftsziele spielen können.
Ein hervorragender Service fördert das Wachstum, folglich kann jeder, der mit den Kunden in Kontakt tritt, eine Umsatzsteigerung bewirken. Mit den richtigen Tools können Ihre Contact Center-Mitarbeiter Berater des Vertrauens werden. Mit anderen Worten: Statt passiv Anrufe entgegenzunehmen, können sie aktiv Einnahmen steigern und Vorschläge einbringen.
In this webinar, Steve Rowen, Managing Partner at Retail Systems Research (RSR), and Shannon Flanagan, retailer at heart and VP of Retail and Consumer Goods at Talkdesk, had a conversation around the sales opportunities that CX presents and the role that the the right technology plays in realizing this potential.
To learn more about the Retail Experience Cloud, the first out-of-the-box customer service platform built for retail, visit <a href="/de-de/call-center-solutions/retail-ecommerce/retail-experience-cloud/" rel="noopener" target="_blank">this page</a>.

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Shannon Flanagan

Steve Rowen

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Register and watch the Driving growth through great service: The lost art Webinar.