Elevating health insurance cx with innovation and trust.
Outstanding customer service rating.
Improved self-service experience.
Enhanced knowledge access with Talkdesk Copilot.
Exceptional service, secured and simplified with Talkdesk.
WPA is a specialist health insurer with a legacy dating back to 1901. Focused not on profit, but on purpose, WPA is dedicated to providing members with access to the highest quality healthcare in the UK. Known for blending award-winning technology with expert care, WPA continuously delivers innovative, member-first services.
"We're growing as a company, so it's absolutely key to partner with a company that showed us the same things that we valued as a business. We value service excellence, customer service experience, and we saw all of those things within Talkdesk. We are just delighted with the Talkdesk solution."
Clare Sampson, Head of Operations, WPA
WPA relies on Talkdesk to deliver the outstanding customer service that sets them apart in the specialist health insurance space. With all communications streamlined through a single, secure platform, agent onboarding is faster, and service reliability is stronger. Talkdesk AI capabilities enhance responsiveness and confidence on sensitive medical and payment-related calls, while simplifying complex processes.
As WPA grows, Talkdesk continues to support their customer-first vision with scalable, future-ready solutions that elevate service excellence.
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