Customer Stories
USE CASE
Sales
INDUSTRY
Fitness
INTEGRATION
Salesforce
KEY METRIC
50% ↓ Missed Inbound Opportunities
Building a Community of Riders Across the Nation
Founded in 2012, Peloton brought top talent together to create a new concept in fitness that would revolutionize the at-home fitness industry. Today, Peloton is a billion-dollar company and a nationally recognized brand. It has cornered the indoor fitness market, combining cutting-edge technology with world-class trainers, equipment and analytics to make world-class fitness classes available at home.
"We came to Talkdesk because we were looking for something more than just a contact center solution. We were looking for a partner who wanted to innovate as much as we do."
Zac Jacobson, VP of Member Experience, Peloton
Lacking an inbound sales platform, Peloton implemented Talkdesk to unify information from potential buyers into one platform and allow reps to have informed conversations based on each buyer’s specific persona journey.
Peloton is committed to making fitness available to anybody, anywhere, anytime and to do so in a way that engages, motivates and helps people be the best version of themselves. They continue to push the boundaries on how people think about fitness and look forward to having Talkdesk as a key partner through the next phase of that journey.
Watch Customer Story
As Peloton continues to grow, they see Talkdesk as a partner who innovates and can scale with them as they continue to provide truly amazing experiences for their members.