Customer Story

USE CASE

Support

INDUSTRY

Transportation Software

INTEGRATION

Kustomer CRM, Slack

KEY METRIC

5x ↓ Abandonment Rate, 8x ↓ AHT

"Through Talkdesk’s robust reporting, we’re able to make a lot of personnel decisions and track productivity by observing which agents are available versus doing after call work - all in real time"

Meagan McKinnon, Head of Customer Experience

Download Customer Story

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