Customer Story

USE CASE

Service

INDUSTRY

Information Technology and Services

INTEGRATION

API

KEY METRIC

83% ↑ Answered Calls

"The ability of agents to answer the questions is key. Agents need information about how many times the client called before, whether they waited, how their concerns were answered and so on. In the healthcare industry, time is of the essence. Talkdesk improved the customer service we provide and helped improve our efficiency."

Sergio Cruz, Support Services Director

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