Information Technology and Services
83% ↑ Answered Calls
When it comes to technology in the healthcare environment, companies and organizations deal with unique requirements including compliance, regulations and patient confidentiality. Glintt provides software to pharmacies, healthcare providers, plus other industries. More than 200 hospitals and clinics, as well as 2,500 pharmacies, depend on Glintt to support their hospital services ranging from patient admissions to prescriptions, invoicing and contacts between patients and the healthcare facility.
Sergio Cruz, Support Services Director
Frustrated by frequent outages of their unreliable on-premises system, Glintt sought to leverage the inherent flexibility and scalable nature of a cloud solution. Glintt chose Talkdesk Enterprise Cloud Contact Center to improve their customer satisfaction and provide a fast and efficient customer experience.
With Talkdesk, Glintt improved their customer service by providing agents with caller information that would allow them to deliver immediate support. As cloud-based solution, Talkdesk also provided the flexibility needed to support Glintt’s remote workforce.
With Talkdesk, Glintt have increased quality of calls and are able to answer 90% of calls in less than 10 seconds.