Masterclass: Make every agent your best agent with AI-powered agent assistance.

Modernizing productivity and empowering agents with advanced tools and technologies is crucial for contact centers to meet customer expectations, reduce costs, ensure scalability, and increase overall efficiency.

In this masterclass, we explore the tools that drive these outcomes and hear from Talkdesk customer Ken Cohen of JK Moving Services on how they’ve implemented Talkdesk Agent Assist and Virtual Agent to help their agents resolve customer queries quickly and correctly.

Tune into this masterclass to learn how JK Moving Services:

• Increased sales conversion rate by 26%
• Decreased AHT by 14%
• Increased hiring from non-industry specific hires by 33% and reduced the average training time by 25%

You’ll also see an exclusive demo of Talkdesk Agent Assist and Automatic Summary, a new GPT-powered capability that can reduce costs and improve efficiency by shaving 30-60 seconds off every interaction. You don’t want to miss this session!