More meaningful data. Better customer experience.
Boost agent productivity through automation.
Talkdesk’s automated workflows eliminate the need to manually enter data in two different systems. Give agents time back in their day to serve customers properly by configuring certain Talkdesk events to automatically trigger actions in Kustomer.
Personalize Every Interaction.
See a caller’s full Kustomer timeline by initiating a contact record screen pop directly from Callbar®. Agents can use this information to personalize interactions and provide optimal service.
Provide agents a unified place to work.
Enable agents to work out of a single application and reduce the need to switch between the contact center and CRM. Agents can perform Kustomer actions, such as creating activities and notes, without ever needing to leave the Talkdesk interface.
Synchronize CRM and contact center data.
Talkdesk automatically synchronizes contacts, activities, and notes between Kustomer and Talkdesk in real time. This ensures agents have the most up-to-date information and can better serve customers throughout their entire journey.
Tailor Your Integration
Select what data is synced between Talkdesk and Kustomer according to your business needs. Ensure your systems are populated with the right information for maximum agent efficiency.