Preserve context, offer callback requests, and provide direct access to knowledge base articles and other important information using the Talkdesk SDK. No APIs or coding required!
Increase customer satisfaction by enabling callers to determine the best time for a callback. A customizable form allows you to capture the necessary data, or autofill it with information collected by the mobile app, and have customers simply click to confirm.
Combine the power of context data with a callback request to automatically pass customer information to contact center agents for a more personalized experience. Additionally, the mobile application can pass data programmatically to eliminate the need for further authentication.
Talk desk is a great tool for our company. Customer service is always available and ready to help. We are able to manage the calls easily with the friendly and adjustable dashboard. Reporting is good but confusing at times since many of the different filters can mean different things.
I think that Talkdesk is brilliant for a lot of reasons. I love how easy it is to access information and listen to phone calls as that helps with our Quality Assurance. I have found, however, that the sound quality can be a bit sketchy but if I turn my phone to airplane mode it can really help!
Talkdesk is perfect for your customer services team. Great management tools and functionality does ensure workflow is evenly distributed across your team. The dashboard shows great performance metrics great for analysis and performance management. Very easy to use. Highly recommend
Request a free demo and we will help you create your contact center today, complete with CRM integrations and settings configuration.