APIs and SDKs

Integrate Talkdesk with your website, mobile apps and internal systems

Maximize Your Contact Center

Extend the power of your contact center with a variety of easy-to-implement APIs and SDKs. Developers can build effortlessly and leverage a full suite of platform services.

Context Mobile

Embed Talkdesk into your mobile application to collect a customer’s in-app activity in real-time. Contextual data is pushed to agents via Callbar® along with custom links to your internal systems to enable more personalized conversations. Collect additional information from customers with a customizable mobile callback request form.

Context Web

Pull relevant contextual information from your customer’s web activity (like what site they were on, and whether or not they’re a Platinum customer) and send it across to your agents, enabling them to deliver a more personalized and seamless customer experience.

Live API

Drive customer experience excellence by integrating real-time contact center metrics into your core systems (e.g., BI, CRM). Rapidly respond to any business challenge with the assurance that comes with instant access to vital information.

Explore API

Take full advantage of your contact center data.. Reveal valuable trends in your company’s performance by integrating data generated from your Talkdesk instance with data from other systems (e.g., CRM). Discover new insights from your contact center’s day-to-day operations so that you can make data-driven decisions to improve your customer support efforts.

Routing API

Help your customers help themselves by implementing a transactional IVR for self-service support. Prompt customers to use their telephone keypads to input information such as account numbers or order numbers to allow Talkdesk to respond with associated information like balance due or shipping status.

Integrations API

Integrate your internal systems with Talkdesk to identify your existing customers when they call in and increase agent efficiency. Define exactly how Talkdesk interacts with your system through the creation of custom objects and leverage Talkdesk’s automations framework to configure rules that push call data into the application.

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