Preserve context, offer callback requests, and provide direct access to knowledge base articles and other important information using the Talkdesk SDK. No APIs or coding required!
Increase customer satisfaction by enabling callers to determine the best time for a callback. A customizable form allows you to capture the necessary data, or autofill it with information collected by the mobile app, and have customers simply click to confirm.
Combine the power of context data with a callback request to automatically pass customer information to contact center agents for a more personalized experience. Additionally, the mobile application can pass data programmatically to eliminate the need for further authentication.
We've had a pretty good experience with TalkDesk since we launched it a few years ago. We love the ease of configuration, the built in reports, the great user interface, and the modern design. We switched over from a legacy/long-time vendor that was reliable, but very difficult to customize or even to pull reports from. TalkDesk should do a better job recommending hardware for agents. We had to go through 3 different headsets before settling on a good one. We also did have some complications during on-boarding but this was a few years ago so I'm sure they improved their process.
Talk Desk helps get my day to day over in an easy way. I work in a customer support role, but one where customers aren't calling in all day. I maybe get 1 call an hour, which means that when a call does come in, it's important to answer since we get so few of them. The notification preferences I can set for my TD app (for Macs) will actually take over my screen and override other programs I'm using. This means I can work out of my SalesForce inbox without having to keep Talk Desk open on my browser because when a call comes in it will just take over my attention. This is great to help support our product and meet our SLA of 20 seconds to answer. Beyond that TalkDesk has features that allow me to monitor calls of my peers who are in training, see up to date metrics on calls, and an easy to use reporting feature to listen in on past calls for quality assurance. The best part - it works amazingly with SalesFroce. Highly recommend trying it out!
I use this product in my daily work. It is one of the main tools for my tasks. I like that we can connect salesforce and click to call directly without typing the number of customers manually or copypasting it. Bugs happen like in all apps but it is resolving fast with Talkdesk support. Supporting my customers throw it makes it easy and I like I can choose the country number so my clients feel comfortable seeing a local number
Before using Talkdesk I would always have to be in the office to answer calls and transferring calls meant passing the phone over to another colleague which wasn't the smoothest process. Having Talkdesk has changed the way I work as I can now work from a variety of locations but keep the same quality calls whilst transferring calls between colleagues seamlessly. It has made my job so much easier.
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