Extend the power of your contact center with a variety of easy-to-implement APIs and SDKs. Developers can build effortlessly and leverage a full suite of platform services.
Embed Talkdesk into your mobile application to collect a customer’s in-app activity in real-time. Contextual data is pushed to agents via Callbar® along with custom links to your internal systems to enable more personalized conversations. Collect additional information from customers with a customizable mobile callback request form.
Maximize your call data by incorporating it into any reporting system. Reveal valuable trends in your company’s performance by correlating Talkdesk data with data from other systems and discover new insights into your call center’s day-to-day operations so that you can make data-driven decisions to improve your customer support efforts.
Help your customers help themselves by implementing a transactional IVR for self-service support. Prompt customers to use their telephone keypads to input information such as account numbers or order numbers to allow Talkdesk to respond with associated information like balance due or shipping status.
Integrate your internal systems with Talkdesk to identify your existing customers when they call in and increase agent efficiency. Define exactly how Talkdesk interacts with your system through the creation of custom objects and leverage Talkdesk’s automations framework to configure rules that push call data into the application.
We are still new with Talkdesk, and had some exposure a year ago. They have helped us make the transition to be as painless as possible. And issues have been addressed appropriately. As a management tool it's been great. And the click to dial from salesforce has helped. It has helped us consolidate communications. The ability to pull data for reporting is awesome.
Talkdesk contributes to my successes. I am horrible with taking notes and Talkdesk helps solve this issue with recording my conversations very clearly. The calls are logged accurately and I could always count on Talkdesk to go back to be sure I am not forgetting about any important details.
This is a wonderful tool used throughout my work day. This was an easy program to learn and is essential to our Call Center. I love that I can easily run reports to keep track of my monthly progress, as well as my teammates. I also can go back and listen to calls. I use this tool daily for quality assurance and training purposes. Would recommend for any high volume call center.
Talk Desk is easy to use and serves a great purpose for our company's needs. It encompasses all the metrics we require and it is easy to decipher the results. As a department, we are able to monitor calls for training, record CSAT scores and call volume which helps improve overall performance.
Request a free demo and we will help you create your contact center today, complete with CRM integrations and settings configuration.