Extend the power of your contact center with a variety of easy-to-implement APIs and SDKs. Developers can build effortlessly and leverage a full suite of platform services.
Embed Talkdesk into your mobile application to collect a customer’s in-app activity in real-time. Contextual data is pushed to agents via Callbar® along with custom links to your internal systems to enable more personalized conversations. Collect additional information from customers with a customizable mobile callback request form.
Maximize your call data by incorporating it into any reporting system. Reveal valuable trends in your company’s performance by correlating Talkdesk data with data from other systems and discover new insights into your call center’s day-to-day operations so that you can make data-driven decisions to improve your customer support efforts.
Help your customers help themselves by implementing a transactional IVR for self-service support. Prompt customers to use their telephone keypads to input information such as account numbers or order numbers to allow Talkdesk to respond with associated information like balance due or shipping status.
Integrate your internal systems with Talkdesk to identify your existing customers when they call in and increase agent efficiency. Define exactly how Talkdesk interacts with your system through the creation of custom objects and leverage Talkdesk’s automations framework to configure rules that push call data into the application.
Talkdesk has truly revolutionised the way we manage our calls. Working in venue sales, our phones ring off the hook - and with several team members, this is a great way to tracking, logging, diverting (and the rest). The reporting abilities have also increased our efficiency - as we can track trends & individual performances. Highly recommend! Emma H
Talkdesk’s platform is truly revolutionary. Not only do you have enterprise ACD/IVR capabilities, but dozens of seamless integrated systems right at your fingertips, all without requiring any coding knowledge. The ‘clicks not code’ philosophy with automated task creation makes life simple and streamlines agent processes with ease. If you are looking to take your call center to the next level, look no further than Talkdesk.
Talkdesk is paving the way for the future of the Contact Center. If you are looking to stand up your contact center faster than anyone else with all the bells and whistles than Talkdesk is the way to go. They integrate well with most CRMs if they have an open API, and their APP exchange is a great way to layer on new products to your existing solution without having to go anywhere else. It is very seamless to do, and they offer 30-day trials to all their apps. That way, you can see if you like an app before purchasing. If you want an easy to use solution for your contact center, Talkdesk is your golden ticket.
Great tool, I use it every day for calling. It is extremely important to have a good connection be able to complete the coaching with our clients. Talkdesk enables us to have longer conversations and perform well with each client. It is very easy to use, and it is reliable.
Talkdesk has made my work day a lot easier since my company has started working with them. The feature that you are able to record and play back your calls has come in handy so many times. You are able to set an away message which for me was a very big deal as it gives me time to multitask which everyone always needs!! I love that you can easily check your voicemails as well and check your patient feedback from the call
Talkdesk has been an excellent tool for our organization. We have a 40% increase in our productivity when it comes to more volume output with our sales calls. Not only is the system easy to use, but any issues we encounter get solved right away from their knowledgeable team.
I have been using Talkdesk as our phone client for a support and analytics operation with a transportation company with tens of thousands of users for the past six months. All told, I've been nothing but impressed. It's simple, easy to use syncs seamlessly with our email software. Definitely worth trying out for call center applications. Try it out!
Request a free demo and we will help you create your contact center today, complete with CRM integrations and settings configuration.