With enhanced caller ID, you can view each caller’s name and phone number before answering the phone. Once you are connected with the caller, you can view all previous calls, support requests, emails and notes within the same interface you are using to take the call. Available information is compiled from all of your integrated business tools to provide a comprehensive view of the caller. This call center software feature allows you to provide expedited, personalized service to your customers.
Talkdesk compiles comprehensive customer data including call logs, support tickets, CRM cases, chat transcripts and more. Additionally, information such as the caller’s name, business, address, email and phone number is available in their “Profile” tab. Customize your approach to interacting with each caller based off of the comprehensive and readily available information compiled by Talkdesk.
With Talkdesk, you will always know who is on the other end of the phone before you answer a call. Contextual information about the caller allows you to customize your sales pitch, expedite the support process and enhance your professional relationship with each caller.
When a new contact calls your company, Talkdesk will automatically create a profile and update all integrated business tools with the latest information. This process will reduce errors, save time that would’ve been spent updating multiple business tools and ensure that contact information is always up-to-date.
Enhanced caller ID is a powerful way to save time and energy. It allows you to know exactly who is calling so you can decide whether or not to pick up the phone. This feature enables you to determine which calls to field so that you can spend the rest of your time working on other important tasks.
With enhanced caller ID, you can address callers by their names and reference previous interactions, each time they call your company. This not only increases professionalism, but adds a personal touch that can promote customer satisfaction and customer loyalty.
Request a free demo and we will help you create your contact center today, complete with CRM integrations and settings configuration.