Business Transformation Services
Talkdesk provides a variety of services to support and enable companies to unlock and realize the value of contact center business transformation. From technical account management, proactive network monitoring and premium support, to education and advisory services, Talkdesk is committed to supporting companies in measuring, managing and realizing the value of best-in-class CX.
Our Customer Success Managers work hand in hand as your advocates inside of Talkdesk, driven to help you reach your goals and business outcomes. CSMs learn what’s important to your business to accurately measure and track progress then make recommendations to optimize usage so the full potential of your Talkdesk platform is delivered.
It’s easy to become a Talkdesk power user with a constantly updated, Knowledge Base of tools and resources, available any time. Sharpen your skills and certify at our online Academy, use our Guides, attend one of our frequent educational webinars and learn contact center and CX best-practices from our repository of ebooks, white papers, datasheets, and infographics.
Our CX Strategists will work with your business to drive full realization of the capabilities and investment made into the Talkdesk platform. Talkdesk wants to ensure execution on the identified recommendations during your initial engagement and provide further recommendations as you continue to leverage Talkdesk. Let us handle recommendations around CRM best practices with Talkdesk, share best practices gathered from Talkdesk’s extensive customer base, and establish a joint strategic roadmap for years to come.
Request a free demo and we will help you create your contact center today, complete with CRM integrations and settings configuration.