Contact Center Trends

Talkdesk Successfully Achieves SOC2 Type II Certification

By Alison Jarris

0 min read

Talkdesk Successfully Achieves SOC2 Type II Certification

In support of our commitment to enterprise data security, Talkdesk is pleased to announce our newest security certification: SOC2 Type II. SOC stands for system and organization controls and is a system of service organization standards designed to measure how well an organization conducts and regulates its information. This certification, along with our security support for GDPR and HIPAA regulations, highlights our ongoing commitment to enterprise-class customer data security.

A SOC 2 Type II certification demonstrates that a company has proven its system is designed to keep its clients’ sensitive data secure. The SOC 2 Type II certification is the most rigorous and comprehensive certification within the Systems and Organization Controls protocol.

To achieve SOC2 Type II certification, an independent accountant must audit your organization and determined the organization successfully met all five criterium in the Trust Services Principles:

  • The processing integrity of this system
  • The availability of this system
  • The privacy of personal information that the service provider collects, retains, uses, discloses and disposes of for user entities
  • The confidentiality of the information that the service provider’s system processes or maintains for user entities

This is an important milestone for Talkdesk and our customers, who rely on our globally scalable, secure and guaranteed high-quality solution. Talkdesk customers have peace of mind that our SOC-certified organization has all safeguards and procedures in place across security, availability, processing integrity, confidentiality and privacy.

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Alison Jarris

Alison was Senior Manager of Content Marketing at Talkdesk. When she's not writing and editing she's probably running in the Presidio or reading Haruki Murakami.