G2’s Contact Center Infrastructure Grid positions vendors based on two important factors: market presence, and overall customer satisfaction (using over 2,000 verified customer reviews). Talkdesk cloud contact center software is the clear leader, owing to our emphasis on placing our customers first. When it comes to customer experience, Talkdesk stands apart from legacy cloud contact center providers like inContact, Five9, and Genesys.
I think that Talkdesk is brilliant for a lot of reasons. I love how easy it is to access information and listen to phone calls as that helps with our Quality Assurance. I have found, however, that the sound quality can be a bit sketchy but if I turn my phone to airplane mode it can really help!
Talkdesk is perfect for your customer services team. Great management tools and functionality does ensure workflow is evenly distributed across your team. The dashboard shows great performance metrics great for analysis and performance management. Very easy to use. Highly recommend
First and foremost, the ease of use is unmatched. It was a breeze to setup and onboard new agents. The learning curve was minimal and cause little to no disruption in our daily operations. I would highly recommend this tool for anybody looking at a enterprise cloud contact center solution.
I implemented TalkDesk for one of my enterprise-level customers. TalkDesk was very intuitive and easy to set up and configure. When I had questions, I contacted TalkDesk Support and received very prompt, helpful answers. The rep provided me with a test phone number I could use to test functionality. This was helpful to me as I configured TalkDesk to meet the customer's requirements.
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