G2’s Contact Center Infrastructure Grid positions vendors based on two important factors: market presence, and overall customer satisfaction (using over 2,000 verified customer reviews). Talkdesk cloud contact center software is the clear leader, owing to our emphasis on placing our customers first. When it comes to customer experience, Talkdesk stands apart from legacy cloud contact center providers like inContact, Five9, and Genesys.
Talk desk is a great tool for our company. Customer service is always available and ready to help. We are able to manage the calls easily with the friendly and adjustable dashboard. Reporting is good but confusing at times since many of the different filters can mean different things.
I think that Talkdesk is brilliant for a lot of reasons. I love how easy it is to access information and listen to phone calls as that helps with our Quality Assurance. I have found, however, that the sound quality can be a bit sketchy but if I turn my phone to airplane mode it can really help!
Talkdesk is perfect for your customer services team. Great management tools and functionality does ensure workflow is evenly distributed across your team. The dashboard shows great performance metrics great for analysis and performance management. Very easy to use. Highly recommend
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