Com a Talkdesk, temos uma relação de longa data. Por isso, podemos dizer a verdade. Podemos dizer o que funciona bem, o que precisa de ser melhorado, mas sempre com o mesmo objetivo. A nossa cultura baseia-se na excelência e em serviços personalizados. Com a Talkdesk, encontrámos um parceiro que se alinha com os nossos valores.

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Mais de 1 800 empresas inovadoras confiam na Talkdesk.

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Mais de 70 integrações para criar a sua solução de contact center personalizada.

Talkdesk meets the needs of our customers, as it allows AI integration, as well as opening up lots of different types of channels for customers to receive communication from their customers.

This app allows agents to handle calls in a very easy and professional way. What is good about this system is that the call becomes very smooth without facing any difficulties. You just paste a number in a dialpad and make a call, which is very easy.

Talkdesk records your calls for you, and you can listen to them right after the call, if there's information you want to verify. You can get your QA markings/scores right on Talkdesk, and it has a direct link to the dashboard or Zendesk of the call that was marked.

It allows agents to receive evaluation scores of calls and tickets, which is great because agents are always up to date with the scores for the month.

We prefer Talkdesk because its ability to report, ease of use, quality of calls, user friendly UI and price.

Talkdesk has allowed us to grow and scale while offering more service options to our clients.

Talkdesk is well suited for our organization in terms of when you need to go back and listen to conversations made with customers, and it also helps when you need proof that a specific communication has been made with a customer via a phone call. There are call recordings to assist when you need to go back to some conversations made.

It has made an impeccable impact because it has saved me time. I do not have to go to management or to the quality assurance team to know my work progress and where I need to improve because everything is sent to Talkdesk. I can find previous call recordings on Talkdesk wherever I need to confirm the seller's details.

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Deixe-nos ajudar a criar a magia da experiência do cliente com o poder da IA.

panel

Conjunto mais amplo de aplicações nativas. 
Uma plataforma unificada. 
Uma experiência de utilizador.

Ponto a ponto

Flexível para o seu negócio. 
Admin. “Cliques, não código”. 
Capacitação da linha de frente.

Adaptável

Implementação rápida. 
Interface avançada do utilizador. 
Nenhuma curva de aprendizagem do agente.

Intuitivo

Interações inteligentes. 
Eficiência operacional.

Integrado com IA

70+ integrações. 
APIs abertos. 
Ecossistema de inovação.

Integrado

Mais de 30 certificações de segurança. 
Qualidade global da chamada. 
Autenticação e proteção contra ameaças.

Fiável

Faça da experiência do cliente a sua vantagem competitiva com a Talkdesk.

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Cloud Call Center Software | Talkdesk

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Interaja com os clientes a qualquer hora, em qualquer lugar, em qualquer canal, utilizando qualquer dispositivo enquanto se integra perfeitamente com sistemas críticos, como o Salesforce.

Software de call center na cloud para empresas inovadoras.