In this white paper, Steve Rowen, Managing Partner at Retail Systems Research—the only research company run by retailers for the retail industry—explores the questions every customer service leader in retailer is asking:
- How do we make a strategic plan in midst of the plethora of uncertainties the retail industry is facing?
- How do we provide stellar customer service while navigating workforce challenges?
- How do we provide compelling shopping experiences when customers are more demanding than ever?
- How do we scale when customer service inquiries are guaranteed to increase in volume, but also in their complexity?
- Should we get a chatbot or stick to human-only support?
Hear from Steve Rowen, who not only shares perspective on these questions, but also provides research and insights gathered from Retail Systems Research and Talkdesk Research™.
Download now.
