Live Webinar
CX Innovators January best practices webinar
Please wait while we validate your privacy settings.
Register to join us.
Customer Experience Automated: CX Innovators January best practices webinar.
Talkdesk’s monthly webinar series showcasing real-world success stories and expert advice from CX leaders, helping you improve customer experience, boost workforce efficiency, streamline operations, and drive business growth.
Join us for the January edition of the CX Innovators best practice series on Jan. 13 at 9 a.m. PST | 12 p.m. EST | 5 p.m GMT, where you’ll hear directly from CX innovators who have rewritten their playbooks and see how you can do the same.
How CAI transformed their customer experience by:
Reducing incident detection time from 4 hours to under 15 minutes.
Increasing agent productivity by 35%.
Improving customer effort scores by 45%.
Boosting client retention by 20%.
How Zion Call Management achieved:
Faster response times (from 2 minutes down to 30 seconds).
A 10x expansion in quality monitoring through AI automation.
Thousands of agent hours saved every month.
Actionable takeaways you can use immediately.
You’ll leave with practical tips, best practices, and automation strategies you can integrate into your CX roadmap, regardless of industry, role, or maturity level.
Thomas Grosso, Jr.
Executive Director, Service Desk at CAI
Christian Thurgood
Founder of Zion Call Management
Cate Vanasse
Director, Customer Marketing at Talkdesk
