Please, try different search words.

There are no results.

Please, try different search words or explore our suggestions.

There are no results for {{search_query}}

There are no results!

3 ways to transform patient experience (PX) in 2022

third

hero

<h3>Oops! Looks like there's an issue loading your content experience.</h3>
This could result from one or more of several issues:
<ul>
 	<li>You have an Ad Blocker active on your browser - please review your settings and turn off the Ad Blocker for this website.</li>
 	<li>You have not accepted the Cookies needed to display the content - please open the Cookie Consent Application by clicking the “Cookie Policy” link in the website Footer at the bottom of the page to review and accept the Cookies.</li>
 	<li>Your browser privacy settings will not enable content to load - please review your browser privacy settings.</li>
</ul>
You may also perform a refresh of your browser, or close it and open a new browser after making the adjustments suggested above to ensure all new settings are deployed.
Thanks - the Talkdesk Team.

Healthcare consumer experience (aka patient experience) has undergone seismic shifts in the last two years. Technologies, processes, and strategies that many thought healthcare would take a decade to adopt have taken hold in the last 48 months. And with 58% of patients saying their service expectations are higher than they were a year ago, providers must continue to evolve how they deliver a better patient journey.
This fireside chat brings together Steve Leaden, a veteran leader in designing enterprise communication strategies for some of the leading healthcare organizations in the US with his independent consulting firm Leaden Associates, and Patty Hayward, head of provider and payer strategy at Talkdesk. They share emergent trends in patient experience, recent research from patient and PX leader surveys, and examples of how providers are looking outside the 4 walls of the hospital to impact the complete patient experience before and between visits.

Fill out the form to watch the recording.

side_form

Steve Leaden

Patty Hayward

people

ChatGPT and the contact center of the future

Unified Member Experiences: The next frontier of digital transformation in credit unions

ChatGPT and the Future of Customer Service

The Art of the Doable: Chat GPT & Other Trends Transforming Retail Customer Service

card_related

Healthcare consumer experience has undergone seismic shifts in the last two years.Watch the recording about how to transform patient experience (PX) in 2022.