Gartner Research report
2025 Gartner® Magic Quadrant™ for Contact Center as a Service (CCaaS)
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Talkdesk has been positioned as a Leader in the 2025 Gartner® Magic Quadrant™ for Contact Center as a Service (CCaaS). We believe this placement reinforces our commitment to our AI and automation vision and empowering customers with functionally rich, natively built capabilities designed for their industry.
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An overview of the Gartner evaluation of the CCaaS market
The strengths and cautions of recognized vendors, including Talkdesk
Guidance on selecting a CCaaS solution for your team
Download the report and see why Gartner named Talkdesk as a Leader, and why organizations like yours choose Talkdesk to power their customer journeys.
“We are incredibly proud to be recognized by Gartner as a Leader in the 2025 Contact Center as a Service Magic Quadrant™. We believe this is a testament to our team’s relentless commitment to leading a new era in customer experience with Customer Experience Automation, a new category and platform designed to automate the full complexity of modern customer journeys. We’re deeply committed to customer success, so this is an honor to see clients frequently express satisfaction with the responsiveness and expert guidance from our account management teams.”
Tiago Paiva, founder and CEO of Talkdesk
Gartner, Magic Quadrant for Contact Center as a Service, By Drew Kraus, Jason Bridge, Megan Fernandez, Pri Rathnayake, Pankil Sheth, 8 September 2025
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