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Unpacking Agentic AI: Rewriting the rules of CX with AI Agents.
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Available as a PDF format
AI has evolved. So should your KPIs. In this new era of customer experience, AI agents combine the language mastery of generative AI with the autonomy of agentic AI to deliver smarter, faster, and more scalable support. They don’t just assist your team—they become part of it.
This ebook explores:
What agentic AI is, and why it matters now.
The difference between GenAI and AI agents.
How AI agents impact key performance indicators (KPIs) such as average handle time (AHT), customer satisfaction (CSAT), first call resolution (FCR), and more.
Download the ebook to start rewriting your CX playbook.
