2025 CX Innovators Awards Winners.

Welcome to the sixth year of the Talkdesk CX Innovators Awards, celebrating the teams who discovered something remarkable this year. Technology doesn’t diminish human connection; it strengthens it.

The winners in the pages of this ebook didn’t accept the old industry standards. They refused to choose between fast and personal, between efficient and empathetic, between scale and care. Instead, they built something better with intelligent technology. Read their stories.

You can also view the on-demand 2025 CX Innovators Showcase to hear directly from our winners.