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Route calls based on out-of-the-box variables, or configure your own custom attributes.
Orchestration and routing
A visual routing designer enables non-technical users to build IVR menus and flows with clicks, not code.
Fully documented APIs are available to connect and synchronize other apps with your contact center.
BYOC (bring your own carrier)
Gain the benefits of a leading cloud-native contact center platform while maintaining your existing telephony infrastructure and carrier relationships.
Surface customer data on a “single pane of glass” so agents know who’s contacting them and have the necessary context.
Improve contact center performance with a comprehensive set of out-of-the-box reports and dashboards.
Use custom calculations to report on virtually any metric and define a more granular and bespoke view of your contact center data.
Evaluate contact center agent interactions and provide agents with actionable feedback to improve service delivery and customer satisfaction.
Anticipate customer demand and plan and develop staff schedules more effectively with accurate, omnichannel forecasts.