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Proven to help companies have better conversations.
"Our team leverages Talkdesk Copilot, an AI-powered assistant that proactively delivers contextual recommendations, next-best actions,and automated assistance to the agent during live interactions. It also automatically creates a summary of the call using generative AI, streamlining after-call work. An agent might otherwise spend eight minutes summarizing the conversation themselves, so saving that time on each call delivers impactful operational gains. Agents appreciate Talkdesk Copilot, especially as the platform’s omnichannel capability provides an interaction summary when users transition from chat to call."
Thomas Grosso Executive Director, Service Desk, CAI