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Proven to help companies have better conversations.
"Our team leverages Talkdesk Copilot, an AI-powered assistant that proactively delivers contextual recommendations, next-best actions,and automated assistance to the agent during live interactions. It also automatically creates a summary of the call using generative AI, streamlining after-call work. An agent might otherwise spend eight minutes summarizing the conversation themselves, so saving that time on each call delivers impactful operational gains. Agents appreciate Talkdesk Copilot, especially as the platform’s omnichannel capability provides an interaction summary when users transition from chat to call."
Thomas Grosso Executive Director, Service Desk, CAI
Next best actions
Quickly resolve customer issues by proactively providing agents with next best action recommendations for each stage of the conversation.
Real-time shortcuts
Resolve complex customer issues faster with real-time shortcuts based on customer needs and optimized outcomes.
In-app automations
Automate manual tasks and capture customer information inside any application, without leaving Talkdesk Workspace.
Knowledge base suggestions
Get faster access to relevant articles from Talkdesk Knowledge Management or an external knowledge base to give customers quick answers.